Customer Ratings & Reviews

So that we always feel comfortable with a purchase from Best Buy, we always use the Geek Squad

Easy to use when needed to use the greek squad, you also just ask simples questions too

Def good to have geek Squad Protection for my LG C2 42 inch tv

I always get the Geek Squad service for all long of a period as they offer. I have never had an issue with them taking addressing an issue when it comes up!

I always get the Geek Squad service for all long of a period as they offer. I have never had an issue with them taking addressing an issue when it comes up!

Haven't needed their services, but happy with that!

Always get the extended warranty. This is my third TV that I’ve been able to use the warranty value toward a new TV.

Great product excellent customer service in-store and online highly recommend bestbuy

I have not used the Geek Squad on this tv yet but I have on past purchases and have always been pleased. That is why I bought the service for this TV.

Fast service, knowledgeable staff! Every time I had any questions anyone I spoke with was more than polite to help!

The Geek Squad delivered and installed the TV without any issues. They were very efficient in installing the mounting bracket (through stacking stone). They cleaned up afterward very well. They spent time instructing us on the use of the new TV. They hooked it up to our VHS/DVD player as well without additional charge. Nice job!!

Great tv, picture and colors are flawless. Would definitely buy again.

excellent work and service customer service good price

For most products I don't buy extended warranties or insurance. The price of the insurance is usually high enough that you might get a new appliance or device cheaply enough to take the risk. But for big screens and computers I get protection to protect me from the hassle of a dead on arrival unit or dead pixels or accidental damage. It is not just the unit price, but the reduction in time required to navigate the replacement that I am insuring.

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

[Employee of bestbuy] Worth it if you can afford it. I had a TV replaced after it broke down 4 years later. They were abke to help me fix my issue Bd provide me with a great solution.

Gives you the piece of mind in case something goes wrong.

love the tv! has been working perfectly since i got my hands on it

Easy exchange for my damaged Samsung OLED 77'. Thank you!

Though I didn't use the GS to install my products, they were very friendly, knowledgeable and extremely helpful!