Customer Ratings & Reviews

I but the protection on larger itiems and glad we did. Our $2,200 Sharp TV and a problem and they refunded the entire purchase price 2 years into the contract and we were able to purchase a newer, better TV. There was no hassle involved. Good to have with major electronic or appliance purchases, worth the extra cost.

The coverage provided by this service gives a peace of mind that is unparalleled, and for a length of time that I’ve never seen with any other store warranty and certainly not at this extremely affordable price point.

Heavier than larger tvs,I purchased the 48 and was blown away by how much it weighed?But the picture and performance and quality make up for that easily.

I moved and was not aware that I could have my Geek Squad come to install my TV on the wall. This was during Covid-19 so website was confusing to order all the parts needed for this. Finally called and spoke to a person who got it all set. Install person was friendly and took time not to cause a mess while drilling holes.

Can't go wrong. The protection program is a must for anybody spending more than $200. I use geek squad protection once in the 10 years I have shopped at Best Buy and it has paid for itself even for that length of time. The two-year geek squad protection plan, in my opinion is a smart move, even "a must". TY. GmanC

Never have used a protection before, but this time it paid off, and everyone we worked with were excellent.

My own mount saved my money from cable company they works on internet and streaming on TV

Haven’t had to use it yet, but we love geek squad!

Who better to call when you need help? The Geek Squad thats right! These guys and gals are my superheroes, they came to my rescue without delay and made sure I was taken care of with the upmost of care and they'll do the same for you

Has great sound, excellent picture quality, the remote is a little funky so purchased a different Samsung remote and it works great on the tv. Definitely would purchase again.

There shouldn’t be a $200.00 installation fee and should be set up to use 1 remote for the price of the tv”

It was not very expensive to add the extra warranty.

$25 for a 5 year warranty on a tv on sale for $150. I hope I won't need them but couldn't pass it up.

I wasn’t sure if I was going to purchase the protection or not. I started to think about the replacement cost if something were to break. I purchased it and I’m happy that I did.

Thanks for the quick response and help getting my warranty process. Really nice guy.

The tv we bought did not work at all after trying for hours. We called Geek Squad and they came out the next week and are ordering a part for the TV and will come back to install it. The guys were fast and very friendly.

good tv didn't put it together left the box didn't do anything

I mounted both stands to my tv. It was smoothly done with the proper tool

Warranty is worth getting when it comes to owning electronic devices from any store. We had a 55" Tv that after four years went out and quit working. Since we had the extra warranty on it Best Buy gave us a new Tv upgrade from what we had.

I really appreciate Geek Squad, their culture, and commitment to the customer. I rarely need them but when I do, they make it easy.