Customer Ratings & Reviews

prior geek squad protection very helpful, always there even though it is usually a wait for help , it is usually worth it

don't know if it works hope to never use it if I do I guess I'll let ya know

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

Volunteer warranty with Geek Squad haven't used it yet but so far it's pretty good

Great services .....

Great coverage for a great price. Very knowledgeable squad

BUY THIS, if you live in PR buy this so it protects you from any outages!!!

Definitely worth the investment must have great value Will purchase again definitely recommend in worth the investment. Great value

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

If you buy any electronics (tv’s, consoles, etc.) always get the GSP! I’ve had to replace several TVs and it’s easy to work with them when they went bad. If you get an Insignia tv, get the 2 year plan, because they’ll go bad before the name brands. Get the 5 yr for LG, Sony, Samsung, etc. because their made better and should make it past the 2 year mark.

The 2-Year Standard Geek Squad Protection offers solid peace of mind for electronics purchases, covering unexpected failures beyond the manufacturer warranty. Service is easy to access through Best Buy, with in-store support and straightforward claims. It’s not cheap and won’t cover accidental damage, but for higher-value devices, it’s a reasonable add-on to reduce repair risk.

The best in warranty solve all the problems that your item has

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

I bought this TV to replace an older one that was on the fritz. I love how light this TV is and how it looks in my living room. The sounds is amazing and it works at my lower volumes than my old TV. I wanted a non-smart TV since I already have any Apple TV and this worked perfectly.

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

Best Buy has always had great warranty service for any of my appliance purchases.

Money well spent. Quick service, easy to set an appointment and guys were very professional. Would definitely recommend to friends and family!

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

The warranty is great it’s good up until 2 years of use.

Very friend people helping me. They were understanding of the issues I was having. Resolved my issues faster than they quoted it would take.