Customer Ratings & Reviews

Best customer service. They are great. They explain and help

I am so amazingly grateful that I got the Best Buy protection Service plan cuz after 4 years and 8 months my LG CX TV started showing pixaware and I figured that I would have to replace it. And I forgot that I had the Best Buy protection plan. So I called Best Buy and they said no problem we shall replace it! I was in shock and also extremely grateful for that! Thank you Best Buy.

We purchased one of these 5 year warranties along with a 75” Hisense tv. Exactly at the 2 year mark, the tv died. It was a bad panel and main board. Once the panel is damaged, they just give you a credit towards a replacement as panels are not repairable. 2 phone calls later and a new tv was ordered for exchange. 2 days later I had the replacement in home. Easy Peasy… Note: They gave me a current day replacement credit towards a direct replacement of what I originally purchased. That total was higher than the original purchase price with tax and warranty. I can’t say that this will apply to all but, it worked out well for me. I then decided to upgrade and the full exchange value was applied to the new tv. This ended up being a great deal. My new lg qned tv is now hanging up and I took another warranty to protect my investment as well. The cost seems high but, it is well worth it when you are planning on buying a large tv as it comes with in home service.

I love that u can buy expensive things and add a 2 year warranty for guaranteed protection for while! Buying new and expensive things is hard but having a warranty eases a lot of that tension

Well worth the of mind. Replacing items is hassle free and quick.

Nice to have your product protected. You never know what could happe

I wouldn't ever want to be without the Geek Squad. They make it so easy to take care of any issues. You invest a lot of money so add a little more protection on your hard earned money.

The team was courteous, professional and personable. Whenever allowing strangers into your home, at baseline you don’t want folks giving you “the ick”. Well the team was outstanding and the setup was done much faster had my ego insisted that I could do it.

I highly recommend purchasing the Geek Squad warranty for all electronic devices. If they can't fix it, they will replace it. It's a win for the price. Buy the warranty when you shop at Best Buy!

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

Absolutely get an extended warranty. If you don’t have an issue great, but you loose if you don’t have a warranty and your basic warranty is up, you’re out. You will get credit back and don’t have to deal with OEM, shipping, etc. Just do the warranty and get no hassle Best Buy return the same day, unless it’s a TV then you have to go thru their service center but still bought another warranty with the next TV.

We are two seniors, 80 and 83 years old. We have seen so many changes in technology in our lives that it’s very hard to keep up. The geek squad understands our limitations and has resolved our problems effectively.

I love it and it looks great! Definitely recommend

Looks amazing. Sounds amazing. The speakers on the TV are better than my soundbar. Bright enough to see clearly when my drapes are open in a sunlit room. Looks great playing on my PS5 too. Nothing more I could ask for...except maybe seeing a little extra info in the menu. Specifically, I would like to see the frame rate numbers. I cannot find that in the menu.

I have purchased a mini things through Best Buy and everything I have ever brought. I have never had any problems if something went wrong I needed to return it or if something was damaged and I needed to return it the Best Buy Plaza Airport Road is the best never had a hard time they have always been willing to assist me And I appreciate everything they do Best Buy really stand behind a products thank you guys so much. That’s why I will continue to bring my business to Best Buy. You have an amazing holiday. Be blessed.

It’s a very good plan for your items protection I

Its a protection plan for your TV. Recently had to put it to use when mine randomly died. Told them what happened, they printed a receipt and I went and grabbed a new one completely painless!

They found the software that was used to hack into my computer, removed it, installed software that will prevent future hacking

It is always a gamble purchasing protection plans. However, Best Buy provides the best backing of products they sell and well worth the additional minimal investment.

Seems like an inexpensive way to achieve a little insurance and peace of mind.