Customer Ratings & Reviews

The Geek Squad technicians are exemplary. Their knowledge is awesome and are always willing to assist.

Feel safe and well protected having the GeekSquad Protection!

Kit had everything I needed to mount my television to the wall

Great sound quality and easy setup. Sleek look when mounted with TV

5 year Geek squad protection is essential in 2025. If the TV is going to give you problems it is most likely to occur in the last 2 years of your protection period unless you are the unfortunate one to have purchased a "lemon". Granted not all Geek Squad technicians are top notch but in general they provide responsible care when called and you may be lucky enough to get a technician that is beyond excellent. In any event a 5 year protection plan is essential when making such a substantial purchase.

Just bought a LG TV in purchases this plan January 2025, hope I never have to use it, you can rest better that our TV is covered for the next 5 years.

It’s nice to have peace of mind with the Geek Squad protection team.

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

The idea of free replacement is great for me......

the agent Stephen that helped me with my tv issues was very thurough and knowledgeable with all the questions that i had when diagnosing my tv issues.

I cant say enough good things about the GEEK squad!!! You answer ALL questions! Fix all issues!! The protection plan is the best thing I have done!!!

Worked on my tv that could not be repaired. Purchase price credited to new tv service. Repurchased on new TV.

Workers were professional and knowledgable. Told exactly where I wanted the Tv and they were able to do exactly that. They were also cleaned their work area when they were done. Grest work guys. Thanks.

[Employee of bestbuy] I always use Geek Squad and always rely on it. So good.

Geek squad has the best protect 4 years tv went dow best buy came to house realized tv could not be fick in 30 minutes I have an email with a code to take to store or go on line and get my new tv for free

Cheap price for peace of mind. 200.00 or 2000.00 i'd always protect my purchase. Your only brokenhearted when it breaks and you wish you had of.

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

I highly recommend Geek Squad protection with a major purchase. I feel much more comfortable knowing I’m protected and have Geek Squad to help if I need them.

It's reassuring to have the protection for 5 years if anything happens.

I always get this added on. It takes care of making sure your items are safe.