Customer Ratings & Reviews

This the best thing you can buy with tv always worth it

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

Excellent value for the money. In my experience this kind of insurance from Best Buy has always been honored when problems have arisen.

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

Thorough, knowledgeable and just good guys. Highly recommend this service. Worth every penny.

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

This is our second TCL 50" tv and it is the best ever.

We've replaced 2 TV's with the warranties through geek squad, both times they've made the process an absolute breeze! If your on the fence about getting the warranty, get it! It pays for itself and takes the stress out of any repair!

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

Haven’t had to use it (knock on wood) and hope it isn’t needed for the life of the TV. Nice to know it’s in place if needed.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

Our first TV has multiple programs; Best Buy told us we could return it and come in and choose a new TV. TV problems was NOT Best Buy fault. Just one of those Lemons you can get from time to time. They sent Jonathan to our Home from the Geek Squad. We were very satisfied with his Service. Very thorough in explaining operation of our new TV. Feeling confident with the operating of our TV was his Top Priority. (They also take back the other TV that had problems). Best Buy is the place to buy any Electronics because of their Sales People and the Geek Squad, they are all very well trained.

Geek squad protection gives you peace of mind on your item.

You can’t go wrong when you go with Best Buy’s Geek Squad protection. No questions asked just fix my beautiful electronics every time and “Walla!!!” Like Brand Spanking New. Thank you Best Buy team.

My screen quit working and Best Buy had someone out here to diagnose it and a new TV delivered within a week. Definitely worth the investment for the peace of mind, but the service was much better than I expected going into using it. I’d recommend it and bought it a second time myself with the new TV.

Geek Squad Techs were efficient and polite. Helped me with any questions I had while they were replacing the TV on the wall would recommend this service highly