Customer Ratings & Reviews

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.

After having my 70" Hisense for only 2 years and it went out i decided to get the extra coverage. Although i feel Samsung is a quality product i feel safer with the extended coverage.

Purchasing the stuff gives me this good state that I would be taken care of if anything should happen. It makes me not to worry too much. Life is already stressful to be thinking about this kind of thing

Definitely protect your stuff people. With all the tech we have you should know by now that things break and or stop working for no reason sometimes.

Check out was smooth and service was informative and polite.

Always make sure you purchase these Geek Squad plans when investing in electronics. Best Buy does a great job taking care of their members when you have issues with your products. I always purchase the highest plan they offer to protect my purchases, especially when buying a TV or something you want to last for a long time. Thanks BB!!

I always purchase the protection plans from Geek Squad. I haven't had to use it for this item, but over the years I have used them several times and never had an issue. Multiple times items have had to be replace, I always ended up with a newer and better product. This is a good on investment if you plan on having your item for awhile.

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

I wish I could sell this service for BBY... It is so inexpensive (based on the cost of the product) and depending on what it is you buy there really is not anything it does not cover - PLEASE, I beg you to read the fine print though, certain items have different coverages like any other "insurance" - this is just the easiest EVER!

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

I had no problem mounting and connecting this tv to the internet. Has the best picture of any 4k tv that I have purchased! The price was very reasonable.

Having the Geek Squad available makes things very convenient. Seniors especially would benefit by having Geek Squad Service because if you have challenges you can get help instead of being frustrated. Get the Squad!

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable

Hopefully I will not ever have use it! My mother made an appointment with them. When I say they was constantly asking her questions about her issues. Resolved her problem. Was ver respectful!

Hopefully we wont have to use it. But price was decent and worth a little extra.

Haven't had to use it for current TV, but used them on past TV and they were fast to come out and troubleshoot and since they couldn't fix it, I received a replacement

I have a few questions, what is the price of the item, are you expecting it to last awhile, and is it a good product if you checked those boxes then you should get a warranty {my opinion of course}

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

Really nice for gaming and anything else I say any want looking for monitor or something similar this is the best.

We purchased this just in case of technical issues or difficulties with our TV unit. Its better to have a back up on top of the limited warranty and I believe it is easier and convenient to schedule a service with the geek squad compared to the actual warranty company. At least that's what I heard from the actual agent as a tip of advice.