Customer Ratings & Reviews

Everything is working fine.I have no problem with the service.

Would recommend this to anyone get your extended warranty plan anything can happen to your tv even its brand new it happens to anyone even the new tvs never know what will happen be safe than sorry

I thought when I had it delivered they would set it up, but they can’t. I did it, wasn’t too bad. This TV was delivered because I had purchased a Insignia 55”, and thank goodness the 5 year extend warranty. It broke. Went black after one year. I haven’t had this TV a month, so far so good. Ask me in a year or two.

This helps to be be at peace as modern day televisions have softwares which generally gets messed up after a year. Also, generally usage of TV is very high and hence I would recommend 2 year top up to all especially my previous TV with other company not Samsung got messed up exactly after a year and I was out of warranty.

Hopefully I don’t have to use it but just in case I have it.

Geek Squad has saved the day on numerous occasions and usually when I am in major meltdown mode due to a deadline. They are FABULOUS! I highly recommend.

Love it all the way i really recomend u guys to all

BEST DARN WARRANTY YOU CAN GET Never had any problems

I think that ut is great knowing that if I have a problem that I can take it to them for help.

The guys were great!! I do have a question I forgot to ask. Can the solar remote be replaced with a battery remote? 2. Can I buy a solar remote that is bigger? Would appreciate if Matt or Jaime could answer those questions.

Warranties are always a plus in my eyes and overall good for business and that’s a 10 in my eyes

We are very happy with our 5-year protection service. The cost was reasonable and the peace of mind is great. The tv was expensive and we are happy we are covered if anything goes wrong.

Highly recommended if they cant fix it they'll credit you and you can get the same item or better! pay the difference stepup and dont forget to continue the plan its Elite definitely top notch protection you should not go without.....

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

Our previous tv (Vizio) used to jump and had a "squiggly" picture when the scenes changed in a show. It was about 1/2 the tv picture when it did this. Geek Squad came out and looked at the tv, replaced wires, replaced the mother board to no avail. They did everything they could, but the tv couldn't be fixed. Made it easier to return it for a new model. Very professional and worth the warranty price.

Always recommend coverage for what you buy, never know what might happen!

Did not have the Geek squad hang my TV. Did it myself.

Anytime I need to use, I’ve had nothing but great service. I would recommend to anyone who has purchased appliances, computers, tv , games, etc to purchase a warranty .

This is definitely worth the price seeing how TVs these days are made with lights that can burn out quickly. So I have a peace of mind knowing that in the next five years I can get it fixed and not have to worry about it. Would definitely recommend getting this if you're going to buy any electronic especially TVs.

With the purchase of a large appliance, a 50" TV set fits right in there, I think it is prudent to acquire additional protection past what is the usual warranty on the item. Considering the sale price of this Samsung 50" TV set and the reasonable cost of an additional 5-years Geek Squad Protection Plan, it proved cost effective to include such protection in the purchase. Gives one more peace of mind in the years ahead.