Customer Ratings & Reviews

Have only had my TV for about a month, but haven't had any problems. Always nice to have protection if needed, especially at a good price. Anytime I've dealt with Geek Squad they've always been prompt andvery helpful. Completely satisfied and will update if any problems occur.

The installers were amazing and passionate about what they do. They showed me features that I didn't even know I had. They took the time to explain how my product worked and who to call if I had any issues.

Just went with the two year plan mainly because sets usually fail in the first year or so, so gambling that it will last trouble free after all it's a Sony! Haven't used the protection plan and hope i don't have to, so no comment on how good it is yet.

Knowledgeable people who work to get whatever problem solved within your contract. They are there when you need them.

Very good for protection also easy to use. Great to buy

They won’t replace your tv for accidental damage even though it says it covers accidental damage while moving it. Hit the screen on a banister going up the steps and they told me they wont replace it.

Pays for itself if your household has several items that fall under this protection. We have 3 computers and they alone pay for the service if one considers virus protection and occasional cleaning of the hard drive,

Geek Squad provided great service, answered all my questions, and suggested a replacement tv.

Got the two year protection plan mainly for the chance of burn in. From what I understand Best Buy covers burn in . Hopefully I don’t ever have to use it but I feel it’s necessary for and 1600 dollar investment

Love the coverage on my computer so glad I don’t have to worry about it if it breaks

Got this as open box for a hundreds bucks could not pass it up very pleased with the sound.

Had protection on old TV. When it failed after 3 years, Geek Squad replaced with new same model TV. No questions or hassle.

best buy and their employees are always taking care of me , thats why i keep going back. love this place and their people.

Have not had to use service as of this date. I have had to you use the Geek Squad service on previous purchases and it was a good experience.

Great TV after almost 2 yrs of heavy usage! Also, the sales guy was very helpful and knowledgeable!!

65 inch tv that had a problem and it was replaced and delivered . No questions asked excellent service

Have not had to use it yet but looking forward to using it when I have to

Inlove with the tv has very high details and beautiful colors and works well with my ps5 and very awesome with movies

Prompt service. This save me hundreds in repair cost as the tv broke twice in two years . Second time they replaced it

Love geek squad. Always buy their protection services.