Customer Ratings & Reviews

Widely recommended Know their stuff Great job squad

5 -year extend extended warranty, have not had to use . Reading all the paperwork seems like it’s very straightforward and easily to use.

This service protection plan was lessexpensive and year longer than the Samsung direct plan. Also more convenient sine Geek Squad is everywhere!

[Employee of bestbuy] The amount of times something seemed to just go wrong due to my luck with technology I've decided to get warranty on everything I buy now haha and it's already been worth it!

Love that I was able to get warranty for my purchase

Decided to go with this just in case….but we’ve had Roku before with no issues. But for the price, I think it’s worth it. Hopefully we won’t need it.

Wonderful team Highly recommend keep up awesome job

The geek squad set up my laptop with ease for me to use. The rep answered al my questions and ensured I was satisfied before I left.

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.

Not has to use yet. Maybe in the future. Nice to have.

I paid for a 2year warranty. When tv went out and i called, i was told they didnt sell the tv in that size(58") any longer so i would have to pay $80 difference for a bigger one,plus $63 for a new warranty or they would refund me for what i payed for tv a year ago. Im confused. What was the need for a warranty if they werent going to honor it? Customer service is nasty and very unprofessional.

Member came out to check tv, unable to repair so they refunded full amount of purchase.

Haven't had to use the ins., but the peace of mind is there. Really inexpensive for the 5 yr plan. Thanks Best Buy.

Absolutely get an extended warranty. If you don’t have an issue great, but you loose if you don’t have a warranty and your basic warranty is up, you’re out. You will get credit back and don’t have to deal with OEM, shipping, etc. Just do the warranty and get no hassle Best Buy return the same day, unless it’s a TV then you have to go thru their service center but still bought another warranty with the next TV.

Great Service has Solved Problems. and transferred data from old PC to my new one

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.

Hope i dont need it! This was a no brainer for the cost.

I'm very happy with the five year extra warranty.I didn't think, however it was.Especially a great buy to get it.Thought it would be a little bit less

In my personal opinion a Geek Squad protection plan is a no-brainer for most of Best Buy's products. I especially get them when I buy a TV, they've saved me more than one time when a TV is just stopped working. To pay the reasonable price for a 5-year plan, to me is a no brainer. I personally don't recommend the 2-year or 3-year plans for TVs, most TVs don't last longer than that (planned obsolescence). A Geek Squad protection plan is more suitable for a television let's say over $400 or $500. You can't replace a TV for the small price they want for the protection plan. So even if you don't use it, because your TV outlasted the 5 year protection plan. Just know that you happen to get a TV that outlasted it's useful time (planned obsolescence). I've had many flat panel TVs in the past 15 years and most of them did not last more than 5 years. Over those 15 years The Geek Squad has either repaired or replaced my TVs with virtually no hassles. In my opinion A Geek Squad protection plan is a must.

The Geek Squad team was amazing! They arrived right on time, mounted my TV securely, set up all the devices, and even helped me optimize the picture settings. Everything was done quickly and professionally. They explained the setup clearly and made sure I was completely satisfied before leaving. Highly recommend their service!