Customer Ratings & Reviews

I like the service because if something wrong they’ll come out

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

Bought geek squad protection, hope I never have to use it

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

Received help a couple of times when I came in store. When I used phone help did not receive call back.

The geek squad protection is not something that runs after the manufacturer warranty expires. It is something that runs the same time as the manufacturers warranty. So when you purchase a 2 year warranty it is only really 1 year since the manufacturer covers the first year. What they don't tell you is that your paying for them to come out the first year and do the installation for you which is why it is easier for the consumer. Wish that there was more explanation of the program during purchase because a further extended warranty would've been taken for defects that could show up on the television after two years.

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

The process to get a response from the Geek Squad and what really is covered is not clear

Very professional, friendly, good workers, overall good humans

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though

We were told in the store that Geek squad would come out to repair or replace and we would not have to deal with the manufacturer. When we called for service because the television would not power on we had to talk with someone in South America. We were transfered several times and told they would not come out and we would have to call Samsung. We then went into the store to see a manager and were told we would have to call Samsung. What a waste of $500

Had some issues with my computer but the process was long

Its not terrible but it willnot cover physical damage. However the people involved are very helpful

Purchased this protection plan for my Sony A9G after my first one died after 5 days of owning it. We’ll see if they actually cover defects or replace it.