Customer Ratings & Reviews

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

Great team excellent delivery good service I love beat buy

Not enough range & motion wish I would have upgraded !

Whenever your buying any device greater than $500 I would recommend purchasing the geek squad protection

The warranty ended without a reminder to renew…and immediately the tv stopped working!!! Almost like the software is programmed that way.

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

The TV is good But I'm glad that nothing's​ wrong with it but if so then they have me covered

I bought a two year Geek Squad Protection package and the two years expired before I used it

I purchased a geek squad certified open box on line that specified that all accessories and instructions were included.After getting it home to my surprise no power cord stand remote or instructions.I called best buy and after being transferred three times finally got someone from geek squad who said I could call the manufactuer and order the parts myself.I asked him why I bought the geek squad warranty for if I had to do everything myself and his response was then go return it.I asked why they even bothered to advertise it as certified with all parts if it wasn't his response was to hang up on me.Horrible service would not recommend.

The warranty is great. Don’t take your chance and play it safe

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired

I have not used to date' but hope to in the future.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.

Has not been used yet. But, possibly it is now time to do so

You pay for Geeksquad but they wont help you unless it's been over a year because the tv I bout has a 1 year warranty so GS said they can't do anything because it's Samsungs problem til them. And i can't get any answers from Samsung after they sent a tech to my house and told me it's a software problem and nothing the tech could do but call Samsung and see what they want to do. So I called samsung and they wanted to send a tech again.. WHAT???

Protection plans usually are necessary but you never know

Don’t take your chance and protect your device. It’s worth it

Definitely not worth the money should have just stuck with me warranty