Customer Ratings & Reviews

Lasted 16 months. Started to have back-lit issues then no picture, only sound. Thankfully I got the extended warranty. Im going back to Vizio.

They replaced my roku with an android tv since they can't get parts. So my 5 year warranty was good for less than 2 years and they wanted me to buy another warranty.

Will be seeking refund as purchasing a model tv with such a package is just a waste of money

Having to reschedule after waiting a week and a half for my tv repair. Told me the day of, an hour before the final show up time with a robot call saying they couldn't complete it and to call them back. Come to find out they don't have a part and didn't want to tell me until now. Now i get to wait another week without my TV in my living room.

i hated my experience with this service. my tv had problems but they said i had to go through the manufacturer who was useless. i had a dead tv for a full year before the geek squad protection kicked in, and i haven’t bought any more protection since.

It is impossible to get anyone online to help. I had a problem with tv not reading my WiFi connection I tried resetting to factory defaults but after a day it just randomly connected to WiFi again. I’m afraid this is going to again and again.

I called them to get my TV serviced because there were lines running through the picture because I purchased the plan. They asked me to send a photo and diagnosed it as accidental damage without even bringing it in for service. They don't tell you up front the plan does not cover accidental damage; bad business.

Probably unnecessary, which is why they bother selling it.

I bought this tv and the 5 year protection. At the time of purchase I was told damages would be covered. My tv got damaged when I moved so I attempted to activate my protection plan. When I got a rep on the phone, they informed me that the Geek Squad protection plan only covers factory issues, and not damages.

BB canceled the servvice or diidnt include ot in the purchase of replacdment tv. I dont know and tried to call but vot cur off three times znd gave up.

I feel I was taken advantage of. I should have been notified when I purchased the geek squad protection that it does not cover certain manufactures. I am stuck with a 75" Hisense tv that does not work and I am not getting any help.

DO NOT WASTE YOUR MONEY!! I recently purchased a 55” tv and the stands were missing from the box, the tv screen broke and my warranty covers basically everything BUT NOT SCREEN DAMAGE! It doesn’t cover the tv screen at all, that’s the most important part to have coverage!!! TOTALLY USELESS!!!!

Useless. Does not cover accidental damage like cracked TV screen only if something is inherently wrong with the TV. However, doesn't the manufacturer cover that? This is useless.

Horrible, do not sign up for Geek squad it takes them almost a month to get them to fix your electronics or appliances. Not only that when you buy it. They tell you it covered you for anything that can happen to a TV or appliances. But they don’t tell you what may disqualify your appliances or electronics. Which is a long list so therefor it’s a lie when they sell it saying that it covers you for anything.

Wouldn't it be nice to have the old 'in-your-hand' warranted plan? We purchased the New TV and warranted plan, we received only limited documentation regarding my purchase and money transfer, we received only a brief note on the receipt regarding a warranted plan with NO Plan Details, NOR Plan Information.

I'm not sure it's worth the money on a TV no one can tell me what it actually covers for the t.v I purchased

PLEASE be aware that your warranty STARTS the day that you purchase or accept delivery of product. Unlike other stores whose warranty kicks in a year AFTER the manufacturer's warranty ends, Best Buy's Geek Squad starts the moment you either leave the store with your purchase or accept delivery of your purchase. If I had realized this, I never would have purchased my Insignia NS-55D420NA16 55" HD TV from them. Because of their warranty rules, I will NEVER purchase from them again and I will recommend to my family and friends not to purchase anything substantial that will require an warranty from Best Buy.

You buy an extended waranty unly to throw it under the bus and blame it on manufacturer. Something you were not told at the beginning

My LG 43 inch has to be sent out for repair which said would take about a month, not a replacement warranty. No TV as Final Four is on and baseball season is starting.

Do not buy the tv has an echo on the channels this is a 2nd TV. The first tv had the same problem. Now Best Buy does not want to refund our money because their going by the first purchase date.