Customer Ratings & Reviews

Have to say that this was the WORST experience Ive ever had with a company I just spent hundreds of dollars with and took their advice and bought their geek squad exrta protection. I had to ask the manager, "Is this what you call costumer service". All in all this wosrt experience Ive EVER had. Thank You Best Buy

Was able to use the warranty for any physical damages. Would score this 0 if I could.

Always get the longest warranty cause your tv is gonna go out right when it ends

This is a fake warranty. When I bought 65inch tv , if something happened to it they promised to replace or repair. When my tv screen damaged and called them, they told me not to coverl

I was told when I bought my grandkids the TV, that getting the Geek Squad protection plan would cover anything to do with the TV. The screen cracked from the inside some how and Geek Squad said they would clean the TV but that was it. I really could have bought the TV from __________ or _______ for the response I got from them I tried calling the 1 -800 number when they found out what I was calling about I was on hold for like an hour, finally had to hang up. Won't get the protection plan again, it's a waste of money. Guessing I have to buy my grands a TV every year if I buy it from here.

Please be sure you understand EVERYTHING that it does and doesn't cover. I've had several agents try to be vague on purpose.

This extended warranty covers nothing, basically. It is just a pure waste of money.

I really didn't like the facts that I couldn't use them to help me when I had problems with my television

Would give 0 stars if possible…. Not a true 5 year warranty by any stretch of the truth… Product fails after 1.5 years… warranty over… Source crap products and then not back the warranty coverage sold to make the purchase usable for 5 years… False Coverage in the title…

tv broke and now I have to wait 3 to 4 weeks of a 3rd party to fix, if I would have know best buy does not fix tv's I would have saved my money on the warranty and just fixed or got someone to fix it for me....

Don't waste your time or money. Geek Squad used to be great but now it is just a cash grab for Best Buy. If you don't BUY service they will not help. Brought a laptop up to have it looked at and left ticked off after being told I can't drop off a laptop unless I had an appt...and in order to make an appt had to buy a plan from Geek Squad...like I said just a cash grab

They are ignoring my requests to fix TV. Told me to contact manufacturer. Manufacturer says it’s out of warrantee and to contact Best about because I purchased extended warranty from them.

Not worth your money! We purchased this only to find out it would only cover if like the light bulb inside the tv went out. Just take care of your tv !!

I spent the extra money to protect my TV and wallet if there was anything to happen to it. Google the internet stuff and how to connect your TV in the ways that you want. My 3 month old 50' smart TV happened to get it's screen cracked. When I called to see what I could do, I immediately was stopped during my sentence and was told by the service member, "We don't protect your TV from a cracked screen." Really? Why would you buy a protection plan for a time like I am currently experiencing, only to be told that what I thought I was buying is actually an unprotected plan.

Had this tv for 4 months and the led backlight has gone out. Can’t even make it through 10 minutes of on time without it going black.

Very very disappointed with this product display started turning off just after my protection plan expired. I dont think i am to buy any more products from best buy. I am done with tjis disgusting sevice why product goes bad just after protection plan? is this a bad or bad refurbished product?

I thought Geek Squad would help when LG TV died while under mfgr warranty, but they do not. Lot of time, effort and phone calls. Still wtg 2 months after t.v. died.

I’ve purchased this before for my washer and the service was fair. I’m giving it another try for now

Was lied to by a store employee into purchasing who said covered anything very unhappy then when my son broke it they didn’t fix it so I returned the plan wish they had been upfront

Its not worth it to get Insurance on a 43inc and up Tv because geek squad will tell u they cant take your tv they gotta have someone come out to your house and they won't exchange your tv