Customer Ratings & Reviews

the extended warrenty starts at time of purchase not ended factory... wasted money

Will not recommend it. Daylight robbery, the product itself has a warranty

The plan does not true help keep customers happy. I have called geek squad for tech work 6 times to fix the same issue. Geek squad tech not fixed the problem just keep adding new products into the tv. Plus when they remount the TV back onto the wall they always miss it up and leave finger prints all over the TV. Service plan sucks need better plan.

Plan not worth it for tvs. Didnt cover my tv. When my screen goes black they say its damaged but thats not covered. Wtf!!!

When ever I have called the geek squad they are not all that knowledge and I waste hours waiting to get answers. They always want my to leave the item and I get the answers and fix online. In half the time.

I suggest research your purchase this is a waste sorry I purchased it

Very happy i got this coverage. Now adays things don't last very long.i always get it on any expensive item.

My remote control I broken less than 6 months old and they say it is an accessory, not covered under their warranty so they tell me to call Vizio and they also say not covered. I am not a happy customer at all. I bought a TV from Walmart and after 3 years the remote stopped working. I called in on the warranty through Walmart and they shipped me one out immediately, no questions asked. Much better protection plan. I will never buy another TV from Best Buy!!

Broke after a month! Told me to bring into store? 75 inch that had to be delivered and mounted on the wall!! Not happy!

if you can, just purchase a 43in or better. The process for tv repair is cumbersome and even more arduous when your tv is less than 43in. Best Buy determined my tv cannot be repaired but I have to go to the store to get my store credit even though I may not be buying a new tv from this location. The only reason I would still recommend the protection plan is because it saved me from having to purchase a new tv out right.

Its not worth buying any protection plans for apliances. When i bought the TV,I was told that the protection covered everything,including accidental falls,hits,anything in general. Turns out its just a way to get you to purchase something that wont cover anything. Complete disappointment

It's hard to get to the apps, And you can't get the apps on the TV, Like Bet Plus

Don’t bother read the fine print, they cover only things that rarely break. Waste of $100

This would have been a fantastic 5-year protection plan if customer service would only take my television back. They couldn't replicate the problem in the store so it became our problem, not theirs.

The agents seemed to rush, but had time to offer additional products. Their answers to questions were too techie. I won’t be renewing service.

Completely useless. I scheduled in home service twice with one no show and the second being an inexplicable cancellation.

There is always an issue whenever you need to use your warranty. Don't purchase geek squad

I have tried so hard to get someone to come to my house and get my surroundsound and my TV hooked together correctly

The didn't replace a 2 month old TV that stopped working. Had to wait for 2 home visits that spanned a month for repair. Then the rescheduled My appointment without my knowledge.

I admit I have been roped in too many times with the geek squad warranty. It is just another selling point. Why pay the money for a warranty that doesn't even include the most basic of damages or accidents? Why pay ahead of time when it costs less or the same to fix something later if it does break? There really is no point in buying the warranty. On high end products they will never replace the product and always find some loophole to get you with.