Customer Ratings & Reviews

I love that the Geek squad is always there. They didn't install it my grandson an son in-law did. I wasn't aware they were to come here

I added the warranty for peace of mind. I most likely won’t need it but I had rather have it and not need it than to need it and not have it.

Purchased for my daughter's tv! We haven't had any damages or need to use the protection but always nice to have especially with children!

Replaced my tv no questions asked when it couldn’t be fixed

Timely, honest, professional, and knowledgeable technicians

Always purchase warranty Best Buy has great warranty service

My tv screen went out they was awesome coming out and fixing it

The geek squad is always helpful and knowledgeable.

Very responsive to all my technical needs and issues.

They set up the TV and explained almost everything. When the TV didn’t let me access my apps, I called and no one called back

I like that they offer this service for such a great price

I always purchase a warranty because you just never no. At times they may be pricey but they are definitely a peace of mind. The agents are great!!

I always purchase a warranty because you just never no. At times they may be pricey but they are definitely a peace of mind. The agents are great!!

I always purchase a warranty because you just never no. At times they may be pricey but they are definitely a peace of mind. The agents are great!!

Decided to purchase the additional 2 year protection plan from the Geek Squad after reading reviews. Hope to never need their assistance, but do have that peace of mind now.

I was a bit disappointed that the first year this is paid for we can't actually use their services unless the problem is from a power surge. If a problem arises within the first year, then the buyer has to deal with the maker of the item. It makes sense except it seems that the Geek Squad insurance should kick in at the end of the year and be five years from that date. That makes sense in my world. Haha!

This TV was purchased for another individual. Buying the 5-year plan was a no-brainer given the value.

Love the customer service and experienced techs. Very friendly and polite

This is a good protection to have on your tv. Because when I got it it had a crack in the screen and I called best buy and they replaced it in 2 days .

I always tend to get the protective coverage for all my tvs at best buy. I have yetto use it and I can say that is a good sign. But at least ill know ill have the protection in case something happens. Ive read the guideline and it sounds ok. Just wish it was bit less in price.