Customer Ratings & Reviews

A friend installed and mounted the tv. It working pretty good.

Never had a problem with anything from Best Buy. They’ll always fix or replace with few if any problems

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

I’m glad I bought this not so expensive protection plan. My remote went haywire and it was replaced for free.

I always purchase the protection plans. They are so valuable and worth the money if you need a repair!

Great warranty for the price. Have not had to use it yet, but hopefully they honor what they advertise.

Bought this for the tv we got my mom. It was easy to install and the price was great.

I can relax and not worry knowing that Best Buy will handle any problems with my tv for the next five years!!

Hopefully won't need to use it, but have used Geek Squad protection in the past and it has worked out fine.

I would never buy a product without Geek Squad protection. It is a must abd it pats fir itself.

Love that Geek can help with tech problems or questions answered when I need it

I hope it lives up what it costs and I don't need it. The local geek squad guys are good to go here.

very happy with my purchase of the 5 year geek squad. it's nice having the peace of mind that my tv will be replaced if anything happens to it

Always good to have protection on products. Especially living in Florida with power surge etc

Haven't had to use it yet, but it feels good knowing I'm protected.

With this service its one less worry off ur back knowing if anything goes wrong with ur TV ur covered.

Glad we haven't had to use it yet but we have in the past ..Its a must with kids ..

All kind of insurance is a very good option, and in this case if you have kids BUY IT

Worth the purchase to protect the tv from anything crazy. This is my sons tv and definitely worth it.

Two words: geek squad. Never lets me down! I can always count on them to get my repairs done.