Customer Ratings & Reviews

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

Awesome protection plan for all electronics! Highly recommend!

I bought a 70” Insignia F30 and 1.5 years later the screen went black and I tried power cycling and everything the internet had suggested but no luck. Luckily I had the geek squad warranty and received store credit and was able to replace the tv for an upgraded version and also bigger screen, I had to pay the difference which was minimal. I would recommend the protection plan to anybody because you never know what could happen and it’s a pretty seamless process.

The Geek Squad 5 Year Protection Plan provides me with an extra level of coverage and peace of mind when purchasing electronics from Best Buy. The protection plan covers a range of issues that can arise with your device, including hardware failures, accidental damage, and power surges. One of the biggest benefits of the Geek Squad 5 Year Protection Plan is its comprehensive coverage. The plan covers warranties that may not be covered by the manufacturer's warranty, including accidental damage. Geek Squad will either repair or replace your device, depending on the type and extent of the damage incurred. Additionally, the Geek Squad 5 Year Protection Plan offers free delivery, setup, and servicing in-store or at your home, adding more convenience for the customers. This means that you can easily get help in case you have any issues with your device or appliance within the 5-year timeframe. The Geek Squad 5 Year Protection Plan does come at an additional cost that varies depending on the item, but in case something goes wrong with your device, you can save money on repair or replacement services. Ultimately, adding a Geek Squad 5 Year Protection Plan can be a good investment for purchasers like myself who want to ensure that their product will remain in top condition throughout many years of use.

Price was cheaper than expected, so saving a few dollars always goes a long way!

It's comforting to know my product is covered in case of an accident!

geek squad makes it easy and i always love hoe efficient and fast they do the tech

Had an issue with the TV 19 months after purchase. Geek squad will replace it. Glad I got the protection plan.

Always helpful and accessible to help with products.

Great to know my item is protected with a warranty.

Reliable service for the price I paid. GS gives peace of mind.

Great idea to protect your investment just incase a accident

Hopefully I'll never need the protection but you never know.

This is the first time use of Geek squad for a defective TV. Absolutely awesome warranty support. Calling customer service was easy, was connected to a live person not a computer within a matter of minutes. An appointment was set up and a Geek squad member came down within a week to adjust the issue. Within 48 hours of issue in the system, my issue was resolved immediately. He wasn't fortunate that my TV was not repaired, but with a 5-year extended warranty, I was able to get a gift card as an exchange for my broken TV, and again ordered a brand new TV online and delivered to my house within week.

This has saved me a lot of money over the years. I have had this for several years.

Felt safe with the added protection and warranty always helps

Fast help and great customer service. Helped me to get a replacement fast and easy.

Its been a while since I used geek squad, but then again when I needed them THEY WERE THERE and did a great job. Great service, nice people and quick. Couldn't ask for more!

Still working like the day we purchased it 11/29/2018. Great TV!!

Love the warranty due to fast answers and fast response