Customer Ratings & Reviews

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

I had a 5 year Geek Squad warranty on my Samsung tv which was a good thing since it quit after 4 years. Best Buy sent a Geek out to my house to check it out and he determined that It was best to replace it. So they gave me a number to call and it was fairly easy for them to exchange it. Just be aware that what they replace it with might not be as good as your tv. They gave me a model that was horrible so I had to go to the store and check them out to see which one I liked. The sales guy helped us and we chose a different brand and went home and called the number and they replaced it over the phone and now will deliver it and exchange the other one. So definitely get the warranty. It's so worth it.

Best protection at a fraction of the price. I wouldn't buy without this protection.

Geek Squad.delivered my Toshiba TV 55 inch right on the day set. and brought into my house carefully.

Great support from the Geek Squad 10/10 recommend warranties.

I'd definitely recommend Geek Squad for all of your electronic purchases because it gives you a peace-of-mind and you know Best Buy ain't going nowhere so they'll be here for the long haul!

We got the 5 year warranty and it’s the best our previously purchased Sony kept freezing and they came out 8 times replaced everything and finally gave us a full refund! We were able to get a new tv and so far it’s been great!

Overall a great deal for 2 yrs protection, especially with young children in the household!!

I have purchased warranty in the past which has worked well for me

I always get a warranty from bestbuy on big ticket items, and i defenitly feel better about my purchase.

I recommend being part of this squad, it offers you the best guarantee and helps your purchases.

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

I always get the total protection. I guess it was called geek squad before but now it’s total and it

I hope I never need this! I expect that service will be excellent if ever needed.

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

Thank you very much! Stay on the top line. Appreciate it! Shalom!

When I bought a plasma tv about nine years ago I bought a five year plan because I knew the plasma tvs where going away and couldn't get it repaired. In four years the plasma screen did indeed go on us and Best Buy replaced it with a Sony LED 4K. I bouht a new five year plan and in three years this tv screen had problems. And sure enough this TV was discontinued so they couldn't get parts. So they replaced it with a new Sony TV. So I bought my third five year plan. Worth every penny.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

Getting a warranty is a must in this brand. This is the 3rd tv delivered within 5 years.

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!