Customer Ratings & Reviews

Going on 4 weeks trying to get a new remote for my barely 3 month old 55" tv, because the first person i spoke to apparently did not finish putting in my claim and when i called back 2-3 weeks later they did not have it available. Its been a great time. Definitely more displeased with the product itself than i am with the service, however.

Nothing could be fixed,becaues of the employees at Best But the day I purchased this TV- I had 14 days to pick it up. I when the first day, early evening. It wouldn't fit in my car. I tried to leave it to pick up another day. They said I couldn't. Then I asked to return it, and rebuy it, but that I would lose money. I had to stand outside and carry the huge TV "Open box with no Box) alone with no ride. In which carrying it to my car with no help the screen cracked. So I have never seen anything on it.

Not a fan of paying for services that seem to always expire just as problems occur. However I’ve used in the past with a faulty electronic. But a waste of money if not used

I made a purchase for a 32” oh no insignia TV at store #82 back around Feb 2019. My tv become defective and I took it in and they told me the process changed with the GSP, that is they had to send it to GeekSquad for them to try and fix it and then it would have to be sent Nova. So I took that as I would be without a tv for quite sometime and they had absolutely no answers for me and did k ow what was going on. The employee that was helping me name was Dana and she called the manager over who’s name was Ashley and she told me that she didn’t know that was the new process. No one told me at the date of purchase that the geek squad replacement plan or geek squad protection plan was changing and the process of me now using my claim for a damage or non-fixable product was changing that’s the issue I’m having with my recent visit to the store in Victorville California. I will NOT buy from Best Buy after hearing this from there associates!

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.

Smart features suck slow connection even when hard wired

This insurance is no good a waste of money i bought this insurance for my tv and my 55in hiensen the tv last for 2yrs n 2 months and the insurance and when the insurance ended the tv life ended the tv dead now i have no tv and paid for insurance and i reach out to get help from best buy and they told me to Pay $99to get my tv fix and i agreed to it but best buy geek team cancel on me the same morning the was suppose to come sayings they cant look at my tv r fix unless i buy another ins for 199.99 this is so wrong and then i will still have to pay to get the tv fix just so wrong how they do hard working people

This service is trash. Geek squad doesnt cover everything they say they do. If you buy the protection you have to go through the manufacture first and then geek squad gets involved . When you try tk get a hold of them they have you om hold for hours. My tv has a lrgit burned mark on it and they said ot was physical damage when it clearly shows the burned mark on my TV so they couldn’t fix anything. They jusy told me i bascially gey my money back for whatever i have left on my plan for the protection. This really isnt worth anything. Never getting geek squad again. USELESS

I got this for a TV that actually warranties their TVs for 3 years. That manufacture being LG. So the price you pay for what you get is just not worth it it's not even an extended warranty. GEEK Squad warranties run concurrent with the manufacturer warranty. So you literally have two insurances and paying a high price for one of them. Maybe on a one-year it would be worth it. But the price you're paying is crazy compared to what you get.. it would be worth it if it actually kicked in after your manufacturer warranty what's up

I have not had to use the geek squad, so I honestly can not review their services. I purchased the service as a preventive future measure which I hope to have but never need.

It was a bit pricey, compared to other virus and software protaction.

My tv started showing garbage on the screen and I noticed a black spot on the bottom left corner seemed like something got burned inside and came out. I tried to claim manufacturer warranty from HISENSE but they are saying it is physical damage. There could be physical damage but that happened from inside the TV not outside impact. Never buying anything from Hisense or getting Geeksquad again. Worst experience. Geeksquad is also not covering the warranty because they are saying it is still under manufacturer warranty.

Not sure haven't had to use it yet. Hopefully it will be worse the purchase.

A protection plan that means absolutely nothing for the replacement appliance when something goes wrong. Apparently you need to proactively tell Geek Squad that the protection plan needs to be extended to the new replacement appliance with the serial number, otherwise, they will tell you that you are SOL if something goes wrong with the replacement even if you are well within the protection plan duration. DISHONEST business practices preying on customers.

Got Geek Squad 2 yr agreement for a refurbished laptop that was a great price. Hope I never need to use it since it would suck needing to turn my computer over for a week or more.

I took the 5 year protection plan for peace of mind knowing my kids watch a lot and I would get the Tech help as needed

It didn't cover damages to the TV. It will only co

Anymore when you buy a smart TV if you don’t get the Best Buy extended warranty it’s really a hassle to get it worked on if anything happens to it my opinion you’re stuck in a trap if you don’t buy it at Best Buy won’t help you and you have to send it back to the manufacture yourself at your cost my rule is if anything cost over $500 I’ll go ahead and get the warning if not I’ll just replace it so recommending thisFor recommending this to someone who would be either yes or no depending on how much you spent

My washer still leaks at time and takes longer to spin out but always run test with a empty load that a proper

Geek Squad protection - when needed - is really helpful. But the question is whether it is worth the initial cost. I think so but it might depend on the product.