Customer Ratings & Reviews

Geek Squad Protection was a life saver! Don't go without it. Superb service! Will definitely continue to buy directly from Best Buy!

Thankfully I haven’t had to use it yet, but it’s great to have the option

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

I always purchase an extended warranty. Great service.

This is an EXCELLENT service is good to have you never know when you going to need it

Very helpful whenever I had an Issue and called ! Would strongly recommend using Geek Squad , especially if your not technical savvy!

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

I have not had a chance to actually use them but I have heard a lot of great things. I hope that I do not need to use them and this was just for protection but from what I have heard, they are well trained individuals.

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

I bought a tv 8 years ago without a protection plan in it started malfunctioning 1 month after the basic manufacturer warranty expired. Vowed never to get a tv without it after that. Always recommend the warranties now

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

Great customer service and very helpful. They suggested upgrade printer with newer technology for Bluetooth to print from phone

I always get the extended warranty on the higher price electrical items because the two times I have had to use it they did not give me any hassle at all. One of the items was a vacuum and because it was non fixable and no longer stocked (three years old) they gave me my full purchase price back on a gift card. Also other places make you use the manufacture warranty the first year before the extended warranty kicks in, but the geek squad protection handles all that for you.

GREAT VALUE FOR PEACE OF MIND ON ELECTRONIC PRODUCTS!!!! 1 TV I BOUGHT IN YR. 4.5 SOUND WENT OUT COMPLETELY & GOT CREDIT TO PURCHASE A NEW 1 WHICH I UPGRADEF THE SIZE FOR ONLY $30 MORE!!!!

Luckily enough, I haven't needed this yet. A 2 yr contract seemed like a decent deal. This is for any mechanical needs. I did not buy install package. My daughter set it up for me.

Scott has always been great to me. Their service is quick easy to communicate. I’m usually hesitant to buy it but with these types of items it’s worth it and they always pull through.

Have not had to use them but I am sure they are great.

I always buy protection when being open box items and computer accessories.