Customer Ratings & Reviews

Love being a costumer of the geek squad they have wonderful service

Love being a costumer of the geek squad they have wonderful service

Always buy warranty with any purchase always had good experience with it.

Reasonable price for extended protection; fortunately have not had to use it.

I purchased geek squad protection for my new TV in case it would need to be serviced in the future.

Always a smart choice to snag the warrenty! Customer service was great

they are always there to help you with any issues that you might have. Very fruendky

If you get the right agent very worth the extra $$$ to get on your higher priced Items

Best Buy's Geek Squad is great protection for any purchase.

So I bought the warranty for my 40 inch TCL on October of 2023. I called in cause I had a ghost image and I couldn't get any thing for local channels to work on this Tv and I tried 4 of them. So I called in and they said I had to bring it in or they could charge me to send repair out for service. I had a warranty that said you would never be charged?? So I just had shoulder surgery in May. It didn't go well and now in 2 weeks I am about to have my second surgery on my shoulder. I am older in my 60S. I brought the Tv in and the gentle said I wasn't supposed to bring it in. I would have to take it home and they would charge me. I have a warranty. I told my problem. Then he said he would check if they could replace it for me. Then he came back and said he would have to send it out for repair and it would be more than 2 weeks. I am having surgery and really need to have my Tv. I have always made Best Buy my first stop with TVs. I am going to replace my Tv in living room soon. But I am disappointed that not if I get my Tv I won't be able to install on wall with one arm. Just very disappointed with the overall process. I was hoping for a better outcome.

Geek squad had to return when tv could not be mounted with existing tv mount.

Have to get 3-Year Standard Geek Squad Protection for anything extra security

Love Geek Squad, the agents are great, polite and extremely helpful!

Love this service. They are friendly and easy to work with.

My laptop has worked great since the Geek squad worked on it

Best Buy always has great warranty policy. A must for certain products.

This is a great Blu-ray player! It was simple enough for my in laws that have little technology experience!

Great service to have for any of your electronic purchases!

This is one of the best warranties out there! Must buy for expensive electronics

Piece of mind is worth a lot can’t go wrong with protection for your money