Customer Ratings & Reviews

Protection is good for tv and customer service is awesome

I buy Best Buy products all the time, from TV’s to cell phones... but what is most important to me is the peace of mind I get purchasing the protection plans. I know if something goes wrong I have a team of people at my disposal to help me figure out and fix whatever the issue is.

I bought my Samsung TV in store. Customer sevice was very helpful with my purchase. I am very happy with my new TV.

As long as your within your time given for your service the geek squad is very helpful and good to have but once it expires you're on your own.

Will buy the 5 year warranty every time. Our LG went blue and couldn’t be repaired in the last year of our warranty. New TV, full installation & wall mount included as that was how we purchased the LG 4 years ago.

I took the 2 year protection just in case something goes wrong. My past experience with the Geek Squad was great. I would expect to get the same great service on this purchase if necessary.

Very professional service great job, no problems at all.

Promotes peace of mind regarding burn-in. (I was assured by customer service that burn-in was covered when I purchased my previous plan). I never had to use it with my 8 series LG OLED and I'm confident I won't have to with this panel.

[Employee of bestbuy] Amazing people. Great service. They fixed my 2 year old laptop in a day.

The Geek squad are like tech genies, very courteous, professionals and knowledgeable.

Excellent service, protection plan, and a professional crew.

Although I normally pass on extended warranties, I purchased this because my old set, a Samsung QLED, went out after 4 years. I guess I was a little shell shocked since I usually get 6-8 years out of a set. We’ll just have to see!

This was a great deal included in new tv/soundbar purchase.

Bought a Vizio M class two years ago and the TV went out. Terrible process dealing with the appointment could not understand the person on other line. Great local technician made up for the appointment.

Geek Squad protection came in clutch in the final hour for our old TV. It couldn't be repaired so we were able to bring it back to BestBuy for a different one.

Great protection plan for the price! I would recommend!

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

Better safe than sorry. Just get it, it ends up being worth it.

This is much needed warranty if you don't want to pay annually

Appreciate having the protection of Geek Squad! The ease with them is great.