Customer Ratings & Reviews

Great laptop. Love the slimness of it and has a great picture quality.

Purchased with HDTV as gift for my husband. We do not have alot of tech knowledge and when I have needed it, it was very easy to access.

I am glad Geek Squad is available whenever I need them. So far, I have no problems with my electronic devices I have purchased with Best Buy.

The service has been able to help me with most of my computer problems over the phone. I have also had them come to my home and they have been courteous and knowledgeable. Jobs have been well done.

Easy set right out of the box. Already have a Roku account so most everything transferred over.

love the geek squad service. I am amazed on how they solve problems so quickly. They know all products even if they are old ones.

Havent had to use it yet, but so glad that I purchased it as a backup protection plan for my technology/ devices.

Havent had to use it yet, but so glad that I purchased it as a backup protection plan for my technology/ devices.

The services were readily available and easily accessible

I purchased this because of the price reduction it offers on set up, and the haul away of my old set. The Geek Squad is great. Thanks.

Helped me with any questions I had and were straightforward with me

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

2-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

5-Year Standard Geek Squad Protection this is a must to get accidents happen and its ease to get your product fixed or replaced with no problems

I think is good to have this plan I have 3 tv but I still haven’t use the warranty

I’ve never had to personally use geek squad but my moms tv broke in 3 years and this protection covered her tv so she didn’t have to buy a new one so soon

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Have had great experiences in the past with helping

The guarantee is perfect. I think everyone need it for in case.