Customer Ratings & Reviews

Excellent! If I need assistance they will be available. I haven’t needed them yet but in past purchases I needed them.

Always helpful and send out knowledgable technicians.

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

I had this product since I long time ago and they do a very good and excellent job

Very easy to use website and product variety was excellent. Prices were extremely competitive and offered price points that fit into my budget. Overall great experience.

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

No needed yet but great history with this previous protection

There pretty easy to get in contact with and they don’t make it difficult with their appointments like some other companies

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

I was once a firm believer that the protection plans were a real rip off. I purchased once from a Best Buy competitor and out of caution I purchased the plan. Good thing I did. What a nightmare. NOW - I only purchase from Best Buy and I always purchase the protection plans. It seems a good policy for me.

When I purchased my first big purchase Tv, I found that Hisense had a great deal on one of their more budget premium options but I was hesitant because of quality control concerns. In the end there was a minor issue with the panel of my tv a couple years into owning it. When I called geek squad about the issue I was able to get my entire tv replaced!! They helped turn a curse into a blessing. Worth every penny.

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

I am so grateful that I got this 5-year Best Buy geek squad because my TV started faltering after about 4 and 1/2 years and I called Best Buy and they replaced it immediately with a better TV

The individual Andrew, who helped me, was really concerned about my issue. Unlike his coworker, who I overheard continuously prompting him to stop trying to assist me.

I’d gotten this warranty with a brand new tv, and when we hired someone (not from Best Buy) to mount the tv on the wall, he broke it. It was literally two weeks old. The warranty doesn’t cover damages, but when I called Geek Squad to ask whether I could transfer the warranty to the new tv I was going to have to buy, they made an exception for me due to my unfortunate circumstance and told me they’d replace my entire tv. I was so shocked and blown away because I didn’t expect that at all and was fully preparing to buy another tv. The customer service is the best I’ve encountered and it’s absolutely worth it to buy the warranty.

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Very efficient and effective, ever ready to answer questions

They are so good installing the product and they know what they are doing

Hoping I never have to use it but got it for peace of mind for my LG OLED

This protection was absolutely worth it! I had previously had a 4K TV that crapped out on me several years ago and would've cost more to fix than to just get a new TV. That's when I learned that I should protect my new TV with Geek Squad 5-yr Protection since my old TV didn't even make it past 5 years. And I'm so glad I did! This TV had crapped out on me due to power outages that messed up the TV's power supply that gradually declined over time until it became inoperable. This plan was a lifesaver and I was able to get the value of my TV applied to a new TV purchase, which I used to get the same TV I had before because I loved it so much before the power outage and killed it over time.