Customer Ratings & Reviews

I bought the additional warranty "just in case" my son broke this tv. He broke my last computer by swinging a toy into it, so I now have that extra peace of mind should he do something like that again with his new tv.

Geek Squad is awesome and tubular. They have helped me tremendously

I haven't had to use it yet and hopefully I never will.

After a couple of months it started showing white spotting around the bezel. It doesn’t impact while watching but whenever you turn on the tv you could see it clearly. Overall I would say I am happy with the purchase for the price.

Very helpful and nice to deal with - thanks and worth it

Learned in the past that it’s better to be safe than sorry…can’t tell you how many times I have been thankful I purchased warranty.

Fast, great, professional, super service. Tech arrive and found my issue and was resolved the same day.

Used this service to clean up my computer which was running slowly. After successful cleanup performance very much improved. Technicians very professional.

Great purchase! Will definitely buy again if needed or necessary. Best Buy always coming in clutch!

The quality of equipment really interferes with geek squad interaction. Since initial instal and set up they’ve been great in answering questions and troubleshooting

These guys helped me with the returns and refund multiple time in the fast. the best protection for any electronics.

This GSP 5 year plan saved me on 77” oled tv. Was replaced

This warranty is a great value add for the consumer and Best Buy because it allows open box items to have a warranty and makes buying them worry free.

Great feeling for the first 5 yrs at least that if something goes wrong there is someone that you can call.

Been a customer of geek squad over 20 years, and they're quality has declined. Had a product go bad in 6 months and the price of the item doubled. They did not pro-rate my credit and gave me minimal options but to upgrade to a way more expensive item, even though i wanted a direct replacement or next comparable item for my warranty.

Get the protection plan because within a 5 years if anything goes wrong you can take it back or they might replace it depends on the conditions. If not you're screwed

Always good to buy insurance. Never go without it. Thank you

Geek is the best product that you can get when you buy a merchandise from Best Buy thank you they are number one⭐️⭐️⭐️⭐️⭐️

Replaced my tv with a text picture to the geek squad service and told me to pick out a new tv equal to my broken one and they delivered the new one and took the broken one.

With the price of equipment what it is today I think having Geek Squad is a no brainer. I purchased a new 4K TV and Sonos sound equipment and I wanted the protection and tech support the Geek Squad offers.