Customer Ratings & Reviews

Although the 5 year Geek Squad Protection Plan is up front pricey, it delivers as promised. I've replaced 2 TV's due to screen failure and have received full credit towards a replacement. The exchange doesn't occur overnight, but it happens.

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

Great protection, but read the fine print, there is alot of ways they can get out of covering your items

I would most definitely recommend this!! It’s great to have insurance

The Geek Squad is an amazing service, and it is the reason that we only purchase electronics at Best Buy. We recently had an expensive television's picture stop working. One simple, quick call to the Geek Squad resulted in a fast, in-home appointment. The television could not be fixed, so they offered us a current replacement, as we were still within the 5 year warranty period. When nothing that was available would fit into the space, they refunded our entire purchase price via a Best Buy gift card, instructing us to simply go to the store and choose any television that we wanted. They have setup home theater for us, so many times we have used them. Again, we would not even try to own electronics without their support. We always buy the maximum Geek Squad service, and on so many occasions, it has been well worth every penny spent. Love this service, love the Geek Squad's professional, knowledgeable technicians.

5 Year Great Price, you always feel that you have no worries for five years.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

Excellent service and very sastified with this work

Excellent service! I would recommend. Very helpful!

Good quality products but technology breaks so good to have backup

I am so grateful that I got this 5-year Best Buy geek squad because my TV started faltering after about 4 and 1/2 years and I called Best Buy and they replaced it immediately with a better TV

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

Pros: TV looks great in a sunny lit room or at night with proper settings. Reflection blocking coating works well (i have a window w blinds adjacent to it). The special smart tv bluetooth remote is cool. When hooked up to wifi, get the samsung app on your phone. You can easily throw youtube stuff you find onto the screen or play movies and pix from your phone. netflix, amazon prime etc stream great. 3d looks good to me, though 3d on a 46 in screen isn't ideal, its still cool. Tv is nice and flat and mounted flat on my wall. USB is a simple way to have movies and pix right there internet runs smooth having this tv turn your cable box on and off w the infrared beamer is really cool. it can also change channels but is laggy vs the real controller. voice control is neat but doubt ill use it. Cons: having some of the connections stick straight you the back vs being sideways affects how close you can get it to the wall. not many options for old connections like vga or rgb without finding adaptors

Excellent quality picture. Perfect sound. Highly recommend this tv.

Awesome everything is fine and covered with geek squad

Nice to have peace of mind in a no-fuss warranty..

This protection is great for 2 years will recommend this to any of my friends

It’s protecting your investment. Self explanatory and worth it

Peace of mind in case something goes south with my new Samsung TV

We always take out the extra protection. Only had to use it once, and very easy process