Customer Ratings & Reviews

Never known what can happen but with Geek Squad Service I know I'm covered.

Good for all the things that might happen, replace or repair

It is reallt great and i love it. Would suggest again

Everyone I spoke to was fantastic very polite very knowledgeable just the whole customer service they work great

There protection adds peace of mind knowing you dont have to ship it out let geek squad handle it thx Guys appreciate yas

Got for my TV and haven’t had to use it but it is nice to have peace of mind that if something goes wrong it will be covered

I do recommend to getvthis services is the one thing thatvhave save more money for me in past year.

Worth it especially since appliances are but built to last anymore

My screen quit working and Best Buy had someone out here to diagnose it and a new TV delivered within a week. Definitely worth the investment for the peace of mind, but the service was much better than I expected going into using it. I’d recommend it and bought it a second time myself with the new TV.

The TV was incredibly easy to setup. I have an existing Alexa Fire TV and once connected to my WiFi network, it was simple to clone the apps and settings from the other TV. That is an awesome feature. The only issue I have with the TV so far is that the colors don't seem as vibrant or accurate as I was hoping they would be. For instance, I watched the U of Oregon vs Oregon State football game. The Oregon uniforms were a bright green and the OSU uniforms were orange. The orange looked red and no matter how much I attempted to adjust the color, I couldn't find any way to get it right. Other than that it seems like a decent TV, especially for the Black Friday price.

The warrant is a great to have you know you are well protected

Did a awesome job setting me up, and very polite and knowledgeable

100 % recommended Standard Geek Squad Protection Plan. I brought this plan for my cell phone and I had functional damage to my phone. Geek Squad service team member had given good response and changed my phone with brand now. thanks to Standard Geek Squad Protection.

Bought the TV in 2019. Power board failed and replaced in 2020. With warranty still left in 2024 the TV fails again and they tell me it possibly won’t be covered/will be junked. What’s the purpose of the warranty???

I purchased geek squad protection, had issues with 98" TV I just purchased, they came out, however I could not reproduce the issues I was having, so nothing was fixed at the time. I originally had issues trying to get geek squad to come out, customer service was saying I was not covered, however, they did come to my residence after contacting them a second time.

A large purchase like our new tv was even better know that if a problem occurs Geek Squad will be there to take care of it for us. You can’t put a price on security and piece of mind.

I love this Best Buy protection the best ever peace of mind

we took care of mounting it. We had our living room remodeled and they put it up for us

Well be a great warrenty once Sansung manufacturers expires in a year.

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.