Customer Ratings & Reviews

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Will always purchase the plan I've not had to use it but good to have .... One never knows!

I get great protection for a reasonable price. And you need that now a days

Protection is always important and geek squad for the most part do a good job

Highly recommended in case you ever need a repair or your TV stops working.

Our whole experience has been great! Punctual, knowledgeable, and friendly!

Previous tv stopped turning on and bought the 2 year plan for our new tv. Great service

it is a must have for any electronics! I add this protection to all my purchases......

80 dollar warranty on a $389 TV. It's much cheaper than needing a part in 2 years!! It only works out to 16 bucks per year, well worth it!

Protection warranty should be opted for sensitive products like TV and home theater/amplifiers

Wanted to insure this tv for my granddaughter's first apartment was protected.

Protection for a $1,000 tv? Yes please! With everything that can go wrong, what's not to love?

Best Buy offers a protection system that works well for the merchant and the consumer!

Best Buy offers a protection system that works well for the merchant and the consumer!

The Geek Squad is very responsive and knowledgeable.

A warranty can come in handy for a tv that goes bad.

Its worth purchasing a protection plan for your tv

Called about a problem and they hopped right to it

Get the protection! Very well worth it. They will cover any accidental damage.

If they can't repair they'll replace with a new one.