Customer Ratings & Reviews

Excellent product, works great and I highly recommend it

So far so good. My TV remote broke, I brought it to bestbuy, they took it and sent me a neq one in a few days! I bought the 5 year warranty for my 55" oled LG TV because all the reviews said it gets burn in on the screen...it's been 3years and NOburn-in, absolutely no issues at all.

ULTIMATE MUST! This coverage is so worth it please make sure to get it!!

I recommend always purchasing an extending warranty with any electronic/appliance you buy these days. It has paid off for me in so many ways, whereas I would be stuck with a huge repair bill or an unusable product. Best Buy has always been terrific about honoring their extended warranties, with with repair or replacement. The Geek Squad has always been easy to deal with, whether in store or home delivery and set up.

I will continue shopping at bestbuy, great customer experience.

NA did not use Geek Squad this time around. Sorry.

Great to have even if I never use it. Just knowing my Tv is covered makes owning the 5 year coverage is worth it.

Very helpful great service excellent protection plan!

They We're very efficient in coming to check my t. V. And getting everything set up to get exchanged in a very timely manner, very grateful for their help.

The children mounted my television it’s so easy to do

Best buy was AWESOME! My 85" TV died after 3 years, and Best Buy was GREAT to deal with on the replacement.

The customer service I received was favorable The geek squad replaced my TV with a newer one and delivered it right into my living room. They were friendly.

Hope not to use it, but its good to know it is there.

I’m glad i added this on bc they help me with all my problems if needed

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

Essential purchase for high end electronics. A MUST buy.

I love feeling protected with any accidents for all my electronics, specially from best buy

I add the GSP or GSPR plans to just about every item I buy that offers them. At worst it is like a cheap insurance plan for my new item that I don't wind up using because the item held up great. At best they are there should something go wrong and I don't have to pay the full cost of a repair or replacement out of pocket.

Friendly customer service took care of my problem very quickly

Great service helped wirh my return and loaded my tv in my car