Customer Ratings & Reviews

The customer service was spot on as usual. I specifically wanted Geek Squad cause I believe they are cheaper then their new protection plan. That and they give awesome service.

Great Customer service and respectful engagement...

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! It is a no brainer to pay a few extra dollars and protect your investment against defects and just plain old bad luck! And Best Buy makes it super easy!

It’s always better when you protect your devices, I feel safe.

Great picture,great sound i couldn't be happier with it.

I’ve never had to use this service and hope I never do which is why I buy Samsung products.

Never leave Best Buy without it. Protection value outweighs not having it at all.

Worth having when buying any electronic merchandise from Best Buy, just to cover yourself. We had a Sony 55" Tv that blew up after four years, and we got a new Tv because we had the extra protection in warranty.

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.

If anything happens to the tv I purchased I will get a second one free of charge

I wont buy anything from best buy without this amazing service

Very good very nice merry Christmas to all and all a good time

It seems unnecessary at the time, but it's better to have when you need it than be stuck with a 700$ tv that breaks down! We hesitated over purchasing this, but in the end we have peace of mind knowing that if anything happens to our tv over the next five years, the geek squad can help repair it!

Great price for two years of protection. Seems worth it to me.

I've purchased the two years protection because of economic reasons, but when it time to renew I will have that option. Hopefully I will never have to use it but I'm glad it's a option for me just in case I do.

I usually dont get the protection for anything, but since I saved so much money on the open box item I decided to get the protection so for whatever reason my gf TV will be repaired or replaced with little to no hassle. and since its added to your account dont really need to keep receipts since they can look you up in the system.

Did not need to use this but having Geek Squad in my back pocket is a lifesaver

They were very helpful. Figured out the problem quickly and returned for a new tv.

I highly recommend this product if you purchase anything of value. This is where Best Buy is second to none there was no hassle and I had the geek squad out within 2 days to fix my issue with connectivity.

The equipment has served us well and we’ve not had any problems with it. We’re pleased with the service that we received from Geeksquad when we purchased it.