Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

This is another item that’s a must. We’ve used the Geek Squad a time or two and couldn’t imagine life without it, they haven’t failed us yet!

You all warranty and workers are always attentive to customers needs.

Geek squad installed but never completed the set up of the TV The person that this TV was purchased for is handicap cannot set up anything. I paid 200 for this service over paid.

Great service! And The insurance paid for it itself

The Geek Squad protection gives me the peace of mind for the next five years. I am certain if there is an issue with my new Samsung TV that Best Buy with take care of it.

It's excellent options crew did excellent and professional work

I like having the 5 year protection. I would always get this one for anything I buy.

Just bought a new Hisense TV and it’s nice to know if any issues arise I’ll be safe for the next 5 years. Peace of mind is definitely worth the extra cost

I always purchase the protection plan on larger items like electronics and appliances and they have been well worth it. No problems on getting them fixed.

Haven't had to use it yet but seemed like a good value. I did actually hear good things about them and it doesn't hurt to have extended warranty.

I love the Samsung TV. They are good quality TVs. I have purchased 3 in the past month. I would highly recommend.

they are always great on the phone when I call them

After having the protection plan on a few other purchases I had to have it on the TV. Protection plan makes everything right if you have a problem.

Have never needed to use it. BUT... It's better to Have one and not need it, than to Not have one when you do need it. Always opt for a good warranty or service product

The Geek Squad protection is the very best! I have called them a couple of times and they were able to assist me professionally and they had the utmost respect for me as a customer! I will always have this protection!!!

I think that this was a good purchase and will pay for itself over the life of the agreement. I would suggest that others consider this purchase for big tag items.

Having a piece of mind when buying Simeon is great

The agent was very professional and accommodating.

I recommend everyone to get a warranty on any big television