Customer Ratings & Reviews

If you buy any new appliance you should at least get a two year protection you pay a lot for your new appliance.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

Geek squad is covering my 82in samsung 8k tv over the smasung warranty. Best to have someone local to help!!!

Geek squad is covering my 82in samsung 8k tv over the smasung warranty. Best to have someone local to help!!!

I always buy the extended warranty as products don’t last like they did long ago.

the geek squad protection provides great peace of mind for my new laptop.

Haven’t used it yet but I feel it’s worth it. Especially because these 75” are pretty easy to break.

purchasing the 2 years is so worth getting. I haven't had any problems but its good to have.

Good warranty. They go above and beyond to help their customers. I have never had any problems.

The Agents fixed my television, no problems encountered. Quick and competent service!

Don’t go home without it must purchase with every item I buy great warranty great guarantee

I got the TV for my daughter so far she love it the only problem is the she can't get spotify or the verizon app on it, other then that she loves her tv

A great thing to have on your side after a purchase of electronics or TV. A must buy at Best Buy

I haven’t had to use the Geek Squad, because the products are good whenever I purchase from bestbuy.

I haven’t had to use the Geek Squad, because the products are good whenever I purchase from bestbuy.

I haven’t had to use the Geek Squad, because the products are good whenever I purchase from bestbuy.

I haven’t had to use the Geek Squad, because the products are good whenever I purchase from bestbuy.

A friend installed and mounted the tv. It working pretty good.

What a way to keep peace in mind. Makes me feel good knowing that you will be there when needed

Geek Squad protection is good when you need it. Insurance.