Customer Ratings & Reviews

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

Nice to have the backup of a team that can handle all electronics issues

Great product/service need for my new tv. I hope nothing gose wronge incase

As a best buy employee our geek squad protection on this product is definitely worth it for my partner and I. I feel confident in knowing that if our TV falls or the screen goes out, we will have multiple solutions/options in the future.

Did not order this set up service. Was informed that this is a much better warranty and that you stick by it as Amazon does not stick by their warranties.

Amazing survive every time. Always helpful and there to guide knowledge.

You can always rely on great service from Geek Squad when you purchase this plan.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

Always good to have a back up for your electronics.

We've only had our TV for a little over a month, but I feel so much better knowing that I have this service, just in case anything happens. Thank you, GEEK SQUAD!!!

I typically choose Geek Squad Protection over the manufacture's extended warranty since Geek Squad is easy to reach and has been very responsive for the other items I've covered this way.

Agents very helpful. The appointment was scheduled when it was convenient for me. Very professional service.

I never have mounting. All my TV's sit on a 3 Tier Stand. The Geek Squad is so professional they could install your tv anywhere and get the best results. I have never had an angry word or been disappointed with the Geek Squad. On line or in my home these guys know how to get the job done.

I just added to protection plan they did not install. And it was installed by me.

I love feeling protected with any accidents for all my electronics, specially from best buy

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

Great guys on geek squad much prefer over contractors

Its a great service and i would do it again but my needs have changed.

Geek Squad always providing great and excellent services.

Good piece of mind purchase. My parents used this service on failed tv and had no issues whats so ever.