Customer Ratings & Reviews

It’s great to have geek squad When there’s any problems with your rich days and you have warranty, they come right on the surfaces

Called and needed help with a connection issue. Quick and very helpful

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!

The two guys went above and beyond I had a TV upstairs I wanted to take it downstairs to the rec room and they did it with no issues and they happily did it and it was they did a great job and I really appreciate it both my wife and I are handicapped so with them doing that really made our life easier

Excellent service and quality of each product was well worth the cost.

Great sound. Beautiful picture. Remote has everything just need to learn ot

I HAVE USED THE GEEK SQUAD A COUPLE OF TIMES AND THEY HAVE ALWAYS HELPED TO FIX WHAT WAS NEEDED.

We bought this plan again with our TV. It saved us about $800

Very knowledgeable and work very fast on all my computer needs

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

Its well worth it. Bought as a Christmas gift for my gandkids

Getting the extra protection is worth it. I recommend it to everyone.

Had an issue with my 3 year old 75” Samsung. It needed a new part, so I waited 2 weeks for the repair to happen, which was fine for us because we have another tv. When they got here the part they brought was wrong so he went outside to order it and at that point decided it wasn’t worth it to replace that (and ended up needing a couple other parts that they didn’t realize we needed) so they told us we needed to replace it. It took me maybe 20 minutes to call in the replacement and in a week we had our new tv delivered and the old one was taken out. It would have been extra to have it mounted by geek squad so we opted out but we were so happy with how easy it was for the whole process. So worth it!! And I am assuming it took so long (about 3 weeks total) because of where we live — in the middle of nowhere. I will never buy another tv without geek squad protection!

Hopefully I would not have to need them for anything with my TV but I wouldn't recommend this product yes

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

I bought a 43 inch tv a couple months ago. It got stuck on the loading screen. Tried a manual clear cache and a factory reset to no avail. Called geeksquad I bought a 5 year plan. Even though the tv was over the 30 day in store return since it was pretty new they swapped it out. I hear the horror stories of people and the insurance but in may case they were great. They were really polite and they were here the next morning with my replacement television. I would recommend getting the insurance for anything you care about keeping. I feel a little better knowing that if anything happens they will take care of it quickly. And the people that came to our house cared and were extremely professional and courteous. Kudos to best buy, I will always get protection on any significant purchase and can rest easy knowing Im not going to get a run around and excuses..Thank guys !

Ive not ever had to use. The technicians are definitely full of great advice. Ready for any challenge given.

I get the 5 year on all TVs and applianaces its worth every dollar and they have replaced 2 TV's now. A 70 inch LG TV in our living room they came to the house and fixed and did a great job.

Geek Squad has always done a good job repairing our electronic devices.

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.