Customer Ratings & Reviews

The Geek squad was very helpful on delivery and setup of my new Samsung TV!

Geek squad service is always the best.. love my new tv

Great peace of mind in a house with a curious toddler.

Good purchase for price. Very helpful. Easy for replacements.

Good purchase for price. Very helpful. Easy for replacements.

I always love this feature. It gives you a peace of mind. It is always reasonable and worth the money.

there pricing for these are always the best around the holiday time. i always get one for big ticket items

Very wise purchase to add geek squad protection they are so helpful great customer service and warranty 5 stars

I would have never guessed that we could have such an excellent plan. Thanks for offering the extra protection.

I have not yet used it but should be good to have to avoid costly repairs

Worth it. I always add the geek squad protection to my big purchase

It's useful and very convenient.and i will recommend it to all my friends

I wish I could have purchased a longer warranty, but 2years for the excellent 49" Samsung UHDTV with HDR....is well worth the purchase at bottom price. Keeping my purchase safe

They are always so helpful and friendly. Always available

I always buy the Extra Protection Plan love the plans that come from Best Buy easy to use always a great value

They seem to be very helpful and knowledgeable Get the warranty

When this protection was presented and explained to me, I saw absolutely no reason not to buy it. It's a Win-Win.

Why not have a great hassle free insurance for your item. Anyone would be a fool to not have the extra protection.

Excellent service, never a complaint! Customer service was very reliable

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.