Customer Ratings & Reviews

Had an issue with a Samsung and they took it back no questions asked. Didn't have the same model and didn't want to wait so they give me 100% credit toward an upgraded TV

Outstanding protection to have to ensure your product well maintained

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I always get my geek squad coverage on my tech purchases. Good price for what they can do for you.

Geek squad is good for product waranty, They helped me in replacing my Fitbit which stopped working after 6 months

Great to know my product is covered for whatever mishap may occur.

Would definitely recommend. Just something to have in case the worst happens.

Excellent Service, nothing but the very best!! Love it.

I HAVE USED THE SQUAD FOR A FEW ISSUES THAT WERE RESOLVED.

The people at Geek squad were helpful until they did not know what else to do

I love that they provide practical solutions to all my questions about my smart TV

Tv warranty. Get it. Worth the peace of mind to own it.

It is great to have peace of mind when committing to a large tv

It is great to have peace of mind when committing to a large tv

Agent always available to answer our calls. Most issues can be handled over the phone. Very knowledgeable and customer friendly

Is nice to have them at your service by calling in and talking to them,

Excellent option for pretext your electronics and other devices

I got this because $40 for 4 years is simply amazing given the number of things that might accidentally happen to your TV.

Haven't had to use yet but this coverage gives me peace of mind and don't have to worry about my TV breaking

Havent had to use this yet, aside from a phone call. But they were quick to answer any questions that i had.