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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30795 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 30,795 reviews
  • Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just in case, good to have cuz tv repairs are almost as much as a new tv

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CANCELED - within 4 hours of a purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store located in yonkers NY central avenue hires the worst managers. Because of management . They lost my 2K sale. The same day my new 4K TV was delivered. That same day before noon time I cancelled my order, due to poor service and no empathy from store manager. They called me to earn my business back, but it was too late. It was like putting salt on a fresh wound. Be warned you will get your money ripped off. Don’t forget file your complaint to Better Business Bureau.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and helped me understand how it worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy workers were really helpful would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the ease of mind . Best Is an understatement these guys were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my tv and connected all my devices. They were professional and fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a 75” Roku tv online on November 21, received a wall mount and waited for tv to arrive. About a week later we opened the box took out the tv only to find ou it was defective with vertical lines running up and down the screen, Text/chat to return and reorder set up for December 18th, waiting all day for a replacement only to find out nobody showed up! Text/chat again, said no one available to deliver, reset up for January 3. Not customer service friendly, I will not purchase anything again from Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good purchase. Bestbuy is always good. Hence I used to buy at BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate always buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great to protect your merchandise with a warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was good. Haven’t need the service yet and hope I never do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with my TV ,Geek squad came through and replaced it with a newer better model

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it’s a good value, but I don’t like that I have to make a bet that my new $1000 purchase isn’t going to make it 5 years. Wouldn’t it be nice if companies just stood behind their product?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They delivered my tv on time, i set it up myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im happy with geek squad. They privde great serviced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost every time, a must when purchasing an open box item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are best at what they do. I always helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for my TCL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for my tcl tv won’t have to worry if something goes wrong!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5-Year Standard Geek Squad Protection is nice to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV! Awesome customer service as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. So happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installers knowledgeable TV setup and Guidelines

    I would recommend this to a friend