Customer Ratings & Reviews

They are always amazing and knowledgable each and evey time I have had to call or have them fix something.

Geek squad is good service provider with quick complaints actions

Always got to get the protection plan. You never know when you’ll need it

One of the main reasons that I feel comfortable shopping at Best Buy is because of the Geek Squad, and the Warranty that they offer on certain products that you purchase. They have always gone above and beyond to refund, repair, replace, in order to take care of their customers.

best plan you can buy. Trust me with the way electonics are made now with their useful shelf lives, its best to have extra protection. you will need it

When purchasing the Hisense U8G wanted to make sure I get from Best Buy warranty no other protection plan even comes close to giving you money back when tv can not be fixed. Remember don’t use warranty 1st year. The manufacturer needs to help. 2nd year and on is when you use

must have this a five year extended warranty gives you peace for 5 years.

My Samsung 65 Q80T screen failed in less than 6 months. I called Geek Squad and when the replacement part was unavailable then gave me full credit towards purchase and installation of a replacement TV. The replacement make my purchase of Geek Squad protection well worth the purchase cost.

It’s all just a big gamble isn’t it. Unless you have had first hand experience with other LG televisions. My LG television just died a little before its 5th anniversary. Maybe the television was on way more than normal during the 2 years of Covid. Anyway, decided it might be wise to have the Geek Squad on my side for this purchase.

The extended warranty has now helped me 3 times get brand new televisions when they weren't able to be repaired.. I won't buy any "investment" without it. Plain and simple..if they can't fix it you get back every penny you paid for it ,for a new one

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

The geek squad is always there to answer any questions i may have and are very helpful with fixing issues.

It’s good to know that I have protection if needed.

Had the TV for two years so far no problem five year warranty can’t beat it

I’m happy that I have the geek squad 2-year protection plan it gives me a little peace of mind

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

I added the 5- year service warranty to my Samsung purchase just to be sure! But I’m thinking I might not have needed it with this product as everyone I speak with that owns products from Samsung are happy even years later! But I trust Best Buy and their guaranteed service! Great investment!

I have not yet made it valid, but to protect the equipment it was necessary to extend the warranty

Easy to use if you needed. Rarely have to but when I did simple easy