Customer Ratings & Reviews

The equipment has served us well and we’ve not had any problems with it. We’re pleased with the service that we received from Geeksquad when we purchased it.

My Geek Squad Service purchase was the best purchase decision ever because when I needed installation assistance I called the Squad and they were at my home in less than an hour and done in less than an hour.

This was a great starting surround sound. I have not had any issues until recently with the sound sounding a bit off but overall a great surround sound.

Great response and outstanding capacity personnel. Warranty always paid back. Is a must on every purchase.

I've only used Best Buy warranty once in my life. It was with TIVO DVR OTA. It stopped working, took it to Best Buy, and they told me to get a new one. End of the story. K9

Excellent picture. Sound not that good. Documentation consists of too many pieces. Why not combine all into one booklet? Mounting feet seem too flimsy. Tipping danger. Feet should be beefed up. Be careful to note overall footprint width. It probably will not fit on your existing stand. I had to purchase a new piece of glass to accommodate extra width. Did not notice this because unit was wall mounted in store. My bad.

This is something I always buy with buying a TV just in case something happens to the TV

Great protection .I had a TV go completely out they covered geek squad coming to my house and new TV. Only hastle was took a couple weeks get everything going .

Great you shouls go get one today!!!!!!!!!!!!!!!!!

The Geek squad provides excellent warranty coverage for electronics.

The agents are there if we need them haven't needed to used them yet

Excellent service provider with Geeks Squad production

Especially after reading other reviews on this tv and considering the great price, the cost of Geek Squad was minimal and provides peace of mind.

This is an insurance policy and as such it provides peace of mind even if it isn't ever used. It made sense for my TV and wasn't too expensive.

Had a 2015 Samsung screen die a week before warranty was up(planned obsolescence?) and BB gave me full refund and honored warranty. It's also the ONLY warranty to cover the specific term "burn-in" for OLED. Great warranty!

I purchased this TV and when I got it home and set it up there was an issue with the picture. Called and representative told me to bring it back and the would exchange it. The next day I got a new TV and they even checked to make sure everything was okay with it before I left the store.

The Geek Squad always does such an amazing job with any issues I’ve encountered. Their customer service is TOP TIER!!

Working fine and grateful to have it in my house. Excellent cleanup at every corner.

Geek squad is always great and willing to help out with any questions we have!

I all ways have so kind of problem with my computer and they are all ways there when I call or chat on line and my problem is all ways taken care of as for the TV I have not had a problem. For the table there ways a black screen and it was not fixed so it was replaced.