Customer Ratings & Reviews

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

Was going to get the 2 year plan, but decided on 5 year after some thought. With the 2 year plan you are paying for one year after manufacturer warranty expires. My new TCL 75 inch TV is covered and I am pleased. Had the plan years ago on another TV and when that could not be repaired , the warranty company gave me a code, I walked into Best Buy and picked a new TV... no money out of pocket, so prior use and peace of mind !

Awesome protection that was available when I purchased the TV

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

Purchased this just in case I might need it I usually don’t purchase extended warranties

The GEEK SQUAD representatives are fast at taking care of your needs!

I bough it because it includes damages by voltage and where I live the electricity isn’t steady

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

Used this insurance program and had no issues receiving benefits.

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

This warranty is very helpful and I know Geek Squad will be there when I need them

I love the peace of mind that this gives me, I have two kids under the age of three and I know far too well that accidents can cause some damage, but this offers me peace of mind!

Geek Squad is awesome! Great, friendly service!!!!

Also great with geek support and call them and help u set up Tv

I got this plan and I have yet to use it and hopefully I don't need to since I bought a expensive tv but I know that if I do need it I wouldn't have to sweat with a replacement.

I got burned (pun intended) with my Sony A1E OLED with a couple burn ins in just owning it for 2 and a half years and didn’t have coverage. Upgraded to the LG GX OLED for my new XBOX Series X console and couldn’t be happier. I now have peace of mind knowing Geek Squad will protect from burn ins. I have used Geek Squad in the past for a product and the service is the best. No haggle or hassle. If you purchase a OLED tv I would highly recommend purchasing from Best Buy along with the geek squad protection. I purchased the 5 year plan. The cost was fair.

I bought a Samsung TV in 2013. I extended my Geek Squad Protection plan before the 2 year mark expired. Thank goodness I did because the next year (2016) after extending the protection, a weird vertical line appeared on the TV screen. Called Geek Squad... so stressed out about it thinking the worst like they won't honor the protection, it's gonna take long to process a new TV, etc. They got somebody right away to look at the TV, told me it has to be replaced, got a call from corporate for pricing... my TV was $2,500.. 3 year depreciation later, they were willing to give me one for $1,500 either get a TV for that amount or pick a more expensive TV and they'll minus $1,500 from the expensive TV. I think it was fair. I didn't think I was jacked or anything. 3 years later, the TVs were more advanced and hi-tech. They gave me the pricing of what my tv with same specs would have cost in current times. I opted to get a more current version of Samsung TV (more expensive) and just pay the difference. Also got a 5 year protection plan this time around.

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.

They are always there available, helpful and informative on issues that arise. I am lucky that I haven't had to use them too often but they are good at what they do.