Customer Ratings & Reviews

The protection for my tv was a good choice. So far Haven’t had to use it

I live near the Best Buy in Aventura area. Note: for the most part I do all of my electronics purchase from the aventura store. I happened to be near the Best Buy in Hialeah so we stopped by and purchase a Sony tv from them Along with a extended warranty one year to the date it broke, I then call the geeks They came out six or seven times they were unavailable to fix the problem. So the geek called the aventura store since it’s only a few minutes away to see if they would help on the exchange and aventura Best Buy declined to do anything about this issue. Then they called the Hialeah store and spoke to the manager Hector and he accept to take the tv back with no Additional charge to me. All of this has taken 5 months to be resolved, I believe that I purchase the tv at Best Buy and the Best Buy at aventura Should have looked at it more clearly. Best Buy in Aventura lost a customer and Best Buy in Hialeah has gain one&

Did a awesome job setting me up, and very polite and knowledgeable

I love the quality of pictures version and sounds I love everything just small recommendations if Samsung can reduce the weight of TV it looks tin but too heavy

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

I am satisfy with warranty service. Really help me a lot with the gift card as credit.

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

Never known what can happen but with Geek Squad Service I know I'm covered.

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

Always buy the warranty with electronics. I regret buying this Roku tv and will buy a better brand next time.

I got the Geek Squad coverage on a brand new LG C4 oled. It's my 1st oled which is an incredible tv. But wanted the peace of mind with coverage on this TV just in case

Great customer service and help repairing products.

have to wait and see what happens. My hope is that I do not need this service

I have purchased 3 TV through Best Buy and no longer need Geek Squad to mount or hook up my Items They are very good at hooking up or fixing your Products and with the price of the Geek squad Service I am purchaseing any product that saves me Lots of money

I mean, havent had to use it yet. But have confidence that there is some coverage for 100" tv. Price was reasonable (because tv price was reasonable too)

The warranty is great. M6 remote broke and tgey sent me a new one

good service i had a old tv break on me and they were able to help me. i always recommend to get protection when ever you a tv

5 week days to wait first tim then needed parts tell that after 3 days then another 5 days for a tv when the troubles is over for this tv i wont buy nothing from best buy maybe 30 miles away is too much for a store and geek squad leaves a lot to be desired i bougt the same tv thru amazon i should of kept it

Easy to work with. Exceeded my expectations. I will never buy anything over $500 without purchasing the protection plan again.