Customer Ratings & Reviews

Agents were very helpful in helping me find my product and made sure everything went smoothly.

Awesome product ro have but haven't needed to use it yet.

I always purchase the extended warranty with all my products at Best Buy. Geek Squad are alway professional, prompt and very knowledgeable when dealing with the issues I have had with my products. However the best thing about the warranty is the procedure for replacing repair or just providing you with an in store credit for replacement at the cost you paid for the product if they do not have a comparable replacement.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

We purchased the 5 year protection plan with our new Sony Bravia 65” X85J TV about 2 weeks ago. Have not had to use it yet thankfully and hopefully we don’t have to! So I really can’t comment too much on this but it’s nice to know that if anything does happen to our new TV that Best Buy will be coming out to our home to either repair whatever it may be (as long as it’s not a cracked or broken screen) that it will be fixed for free or replaced and you can believe that for the money we paid for the TV and protection plan, we will DEFINITELY be holding Best Buy to it!! I have all of the paperwork and have read each and every word in the terms and conditions.

Fast and easy and on time gʻgggggggggggggggggggggggg

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

good service. easy to use. no complains. i used to my Tv

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

Great peace of mind for any high value purchase. Super easy to use through the website or app.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

I always purchase the Geek Squad protection for peace of mind!

Order came in on time. A good price. Good people to work with.

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

Reasonable insurance plan for 5 years for my new TV unit

Very good plans and they stand behind exchanges or returns with no questions asked

Stunning visuals, deep blacks, and vibrant colors make this TV a must-have. Thin design, smart features, and excellent picture quality elevate any viewing experience. Highly recommended!

With this protection I feel very comfortable with all my kids around the products that I purchased

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

With the Quality of longevity with Washers, Dryers, Refrigerators, TV's, any Electronics product going down the tubes over the last few decades it is extremely important to just save yourself the headaches that will come not if because they definitely will. I have had to go through the Geek Squad protection services in the past on other products and they have done a great job in handling the issue and either fixing, replacing or giving you a gift card to replace the items all together. Granted recently with the Covid in the mix wait times became in the hours to get thru but I believe that will work itself out in the near future. I didn't buy extra warranties on my last two sets of Washers and dryers and they lasted on cue about 4 years and then it gets ugly with costs of repairs trying to figure it out your self etc.