Customer Ratings & Reviews

If you're looking to get a Geek Squad warranty start off with a one or two-year you can always add on. If you start out with the 5-year like I did on my TV spent $380 on it. My TV broke after nine months and I lost for years worth of warranty because it doesn't transfer over to the TV they replace it with so you have to buy a brand new warranty on the new free TV they give you. On my new TV I just got the 2-year and they said they would email me when it's fixing to run out so I can add another two years to it

The Geek Squad provides excellent service and are very professional. Highly recommend anyone rely on their expert knowledge. The Geek Squad installed and calibrated my TV. You cannot imagine the expertise required to make the necessary adjustments to the settings to make a TV picture and the sound perfect. Let the Geek Squad install and calibrate your TV. They really know what they are doing and it really makes a huge difference.

Here’s the thing with geek squad protection. They will take care of you. Fix or exchange. Easy for me every time I’ve had an issue

The color and black spots are impeccable! The best tv I've owned!

Purchased the geek squad protection plan for my Lg OLED, the first TV I had got screen burn in and this plan replaced it with a Lg OLED 3 years newer with another extended warranty all included with no out of pocket expense. Best money spent ever. After 3 years to receive a better TV with another 5 year warranty. That’s what I call a no brainer!!!

I love the Best Buy protection plan, which I've used for lower-cost items like hearing aids and smart watches. I hope it works and is just as excellent.

Love the help I get when bring the item in to the store

We had a crack in our TV and Best Buy replaced it the next day! We had our brand new TV set up and running for thanksgiving football! Thankful for the Best Buy annd geek squads awesome customer service!

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Like I would say before it's good to get warranty on your items it's very important because you don't know what can happen to your items and I want to say thank you Geek Squad for helping me in exchanging my TV for the same price TV

It works great and the picture quality is great. It was easy to setup in less than 15 minutes. I would definitely recommend this television.

Just an excellent protection. Our expensive is protected for 4 more years for peace of mind

Great picture and quality would highly recommend it.

Luckily having purchased Sony i have not had to utilize my Geek Squad warranty.

I appreciate the addition of extended warranty a lot for electronics and other devices. Best Buy is good at taking care of issues that occur down the road, particularly if you have this extra coverage.

I love the 2 year replacement option better, it's not offered on the TV's. I've gotten 2 out of 3 bad TV's from Best Buy in the last 5 years and had I not purchased this, I would have been out my money. I suggest if you are buying a TV, just pay the extra cash and get a good named brand one like Samsung or Vizio. DO NOT go with the Toshiba or Hisense TV's, they SUCK and you are throwing your money away.

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

There is a large central white halo in the middle of the TV screen. I only found out about this AFTER mounting it unfortunately (having adhered to all instructions and precautions very carefully). I am a healthcare worker and have to travel for work a lot so by the time I got back home, unpackaged it and set up the wall mount, it was on day 16th from delivery date (past the 15 day return policy. Very unfair). Extremely disappointed at Sony products. Do NOT buy.

Geek squad is always the goat of all warranties. They always take care of any issues.

Wouldn't buy a product without protection and I know it will be worth it if something goes wrong