Customer Ratings & Reviews

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

We haven't had a chance to you use the warranty yet

Its not terrible but it willnot cover physical damage. However the people involved are very helpful

never had any problems yet with the tv. had even moved and was never damaged.

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

Not sure I haven’t used it yet but it is asking for a review

For repairs & replacements Can’t go wrong with Greek squad

The geek squad protection is not something that runs after the manufacturer warranty expires. It is something that runs the same time as the manufacturers warranty. So when you purchase a 2 year warranty it is only really 1 year since the manufacturer covers the first year. What they don't tell you is that your paying for them to come out the first year and do the installation for you which is why it is easier for the consumer. Wish that there was more explanation of the program during purchase because a further extended warranty would've been taken for defects that could show up on the television after two years.

I purchased Geek Squad for my replacement TV for $19.99 after the Best Buy branded full motion TV mount failed on my TV sending it crashing to the ground four feet below. They said the damaged TV returned to them was the one they had sent as a replacement. Literally, the serial numbers are printed on the boxes and in barcode form!!! If they would check the serial numbers, they could see that the tv sent to them was damaged, and it shouldn't have removed the geek squad I purchased... I gave them the broken tv and I fear that the mount will fail some day and they removed my geek squad 5 year...

Buying this protection was a waste. It covers nothing if sonething actually goes wrong with the tv or whatever you purchased. Might as well just buy a new one. Then, they can hardly ever fix anything in store. It always has to be sent off. Its just stupid.

I have had no reason to use this so I'm not sure if it's a good deal or not.

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

It’s a protection plan that I always buy but never use, not once. most items come with a warranty.

Purchased this protection plan for my Sony A9G after my first one died after 5 days of owning it. We’ll see if they actually cover defects or replace it.

the person that delivered the TV didnot finish setup. She gave me a card and have been calling her every day. She has not returned my call.

Easy to purchase and showed up in my account right after the order went through. It is a bit pricey than what I wouldn’t liked for a warranty.

A NIGHTMARE! TV was shipped to me cracked - Best buy did not have any available for shipping so I drove the cracked TV 90 min each way to replace. I get home and get a email that someone cancelled my 5 year plan and replaced it with a 2 year. I have talked to over 10 people on the phone and have have them open two separate cases (whatever that means) and NO ONE can make that 2 year plan back into the 5 year plan I purchased. So FRUSTRATING to deal with, as no one can help and you can't talk to anyone above lever 1. Buy stuff form ANYWHERE else and save your self the frustration! Also love how the phone agents hand up on you when they like.