Customer Ratings & Reviews

Lots of people hate on the extended coverage programs but for an OLED TV, GeekSquad is a must. I wouldn't even consider getting an OLED if not from Best Buy, The coverage is the best in the industry, and DOES cover dead pixels, as well as burn-in. Highly recommend picking it up alongside your electronics purchases if the cost of replacing the item would be excessive or a burden.

Really good service when you need it most. Recommended

Very nice plan it's a good investment for my TV it's always good to buy a plan

Can’t go wrong with this coverage.Even a minor repair would likely far exceed the cost of the coverage. Based on knowledge and professional activity installing the television, I am confident that any repair would go seamlessly (hopefully this will be moot)

If you can afford the 5 year Plan on a TV, I highly recommend it. We had purchased a high end SONY a number of years ago. The screen failed approximately 4.5 years into a 5 year contract. Since Best Buy/Geek Squad could not replace the part needed since it was no longer available, we received full reimbursement for the SONY which basically paid for a new TV.

Love this tv. It was bought to replace an older model. Apps work great. Make sure you have a strong Wi-Fi. The tv picture from Sony always looks great. Didn’t adjust anything out of the box. Very satisfied

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

The Geek Squad always saves the day and fixes things right away

I believe you should always get protection plan for purchases this big and it was quick and fast and affordable.

This is the second time I’ve purchased the extra coverage. It’s well worth it! My last TV quit working and it was a very simple process to get it exchanged. I received back my purchase price as a store credit to use on my new (better) TV.

Great service. I love geek squad and it's team of professionals. I recommend to all my friends to pay for warranty and services from Best Buy.

Peace of mind in case a product becomes a lemon. Anything man made eventually crumbles. Protection plan are a must. Helps save money when you need to get a replacement or fix on an expensive product.

Tv was wonderful. Loved the picture quality and interface! Would definitely purchase again. Im starting to really become a fan of roku tvs as a brand.

When covering electronics items that are difficult to have repaired getting the GeekSquad warranty is a must. For the cost it can save the purchase value of the item covered. It has allowed me to upgrade one of my items with a much more capable replacement.

Always great experience and service, appointments always in time

Comes in handy when ya need it would get again in the future.

I urge everyone to consider an extended warranty thru Geek Squad. I recently had to make a claim on my 60" and since they didn't make my particular model any longer, they replaced it with a 65" yaaaa!

Owning an LG C9 oled tv and being able to have the peace of mind of not worrying about screen burn in is truly an amazing thing. I have a 1 year old daughter and not worry about her as she grows up making a mistake and something happening to the tv is awesome as well. It’s well worth the money,p. Just stop being cheap and enjoy the peace of mind a geek squad warranty comes with!

I love this tv..Picture quality is beautiful. The sound is wonderful

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.