Customer Ratings & Reviews

for tv it was kind of brutal . The tv was broke the guy had to come out and change the main board in the tv before giving us a new tv. So this took almost 2 months. We did not have a tv for almost 2 months Every time they came they had to replace the same thing ... The tv was 500 dollars instead of replacing it they spent 3000 on 3 boards that did not work, whatever they had to pay the guys to come out and work every time for 2 hours, This was honestly ridiculous. Nothing made sense. luckily we finally got the replacement after the 3rd time and thats the only reason we get 1 more star.

I haven't used it yet but I got it for a good cause in case something happens I'm covered

The protection is well worth the cost of the package. When purchasing a high cost item and item company can't repair it, the warranty program will credit the cost towards a new item.

Absolutely love geek squad … highly recommend purchasing

Good to have replacement plan just in case. Reasonable price for piece of mind.

[Employee of bestbuy] Always a good idea to protect your investment. Great protection plan

They delivered my TV in a timely matter and placed it carefully in my living room.

Great peace of mind in case anything happens to my 86 inch tv.

Best buy came out and delivered my TV and it was a good experience all the way around..

I recently purchased a toshiba tv for $230 so I had no intentions of purchasing an extended warranty. Best Buy offered a two year warranty for only $29 so I couldn't pass this up. This is one of the best extended warranties around in my opinion.

Haven't had to use it yet and hopefully never will. Coverage is great for the price and don't have to worry about my purchase for 5 years.

Very good guarantee. 100% recommendations. just what i need

Bought a 5-year Geek Squad Protection, because I would rather be safe than sorry if the TV breaks down or anything goes wrong with it! TVs and I do not the best of luck some times???

Geek squad offered me a wonderful warranty program!!

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

Best service ever and I would not buy high end electronics without insurance and protection,these guys take care of business the right way.Thanks for taking such good care of me.

very good purchase and in quality of resolution in images fantastic new experience and innovations in digital systems

The cost factor and piece of mind you get when buying 5-Year Standard Geek Squad Protection should be a no brainer in this just throw it out world.

Always good to keep your electronics covered with a great warranty. Highly recommend.

I know they do quality work from previous encounters with them. Unfortunately due to the holidays and covid I have to wait over 2 weeks for a house call on a tb that died 2 weeks after purchase. They are always worth it though. Just backed up I suppose currently.