Customer Ratings & Reviews

Awesome product ro have but haven't needed to use it yet.

Tv was hooked up flawlessly! The delivery was smooth and convenient.

The protection plan is good overall. What I don't like is it doesn't kick in until a year after you purchase which wasn't obvious when I bought the TV. You have to go through the TV provider for the first year on most models. So, basically, you are paying for a 4 year plan instead of a 5 year, because you can't use the plan in the first year of owning your tv. The bottom line, you shouldn't be charged for a 5 year plan if it is only good for 4 years.

I bought a Sony TV in 2017 and purchased a 5 year Geek Squad warranty. I thought the Sony TV would last a long time, but I decided to buy the warranty just in case. The TV suddenly quit working in May 2020. Best Buy sent a repairman out to check TV. It could not be repaired. They replaced it with a new TV. So glad I had the 5 year warranty. It's also nice to be able to call Geek Squad when I have any questions.

Awesome service! Great customer service. Wal in wait time was not too long.

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.

[Employee of bestbuy] Geeksquad gave me the mental comfort that my TV is safe with them for the next 5 years. No worries on my end, and wide support across america! I love it.

I always purchase the Geek Squad protection plans. They always come through and take care of my needs.

Great affordable protection service and de worry free

I have not have the need to use it yet. I will update if I need to

The security is definitely worth the money we all know life happens and i will always go fir the protection

I would recommend this to anyone taking a chance on a television.

Thankfully I haven’t had to use it yet, but it’s great to have the option

Geek Squad is also there to help and assist you with anything you need for any device

Had the tv for almost 2 years. LG makes the best TV’s

Warrinty extended for fuve years with a very good price.

I’ve yet to use the service but worth the value! Always get extra protection.

Great tv hidden feajtures that are free, great high resolution and the size is just perfect for a room Would highly advise you to get it

I’m really not looking forward to bringing my LG OLED tv to geek squad. Because if I do that means something isn’t working properly or it broke. In the past when I did bring something to them that were very friendly And took the time to listen to your problems.

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great