Customer Ratings & Reviews

I am a warranty type of person. I have had to use the geek squad warranty on a previous television. I was really glad that I had it. The IT tried to walk me through a few things and found that the peace that was no longer working was not replaceable so we ended up with a brand new TV. Without the warranty and having access to a service rep, I don’t think we would have known how to fix it. Plus, the fact that they no longer made the part to fix it, we would’ve been out of luck.

Hope I never have to use it, but this is a great and affordable option for accident protection.

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

I have not used the Geek Squad yet, however, it gives me a peace of mind to know I have hands on assistance troubleshooting and/or options for repair if needed. My sister has had a good experience with the Geek Squad which helped me make the decision to purchase the protection plan.

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

Bought this for my second TV I bought from Best Buy just for a peace of mind at a great cost. I believe in Best Buy and I know they'll honor my warranty when I need it the most!

I bought this service plan to protect my new OLED TV. I don't expect to use it but if the TV shoulde break withhin 5 years Best buy will repair or replace it. It is my understanding that because the TV was mounted by Geek Squad, that service under this plan will include mounting.

I have been getting this plan on every tv that I have bought from Best Buy and it’s been a real life saver. It has helped me to replace the damaged or broken tv and be able to upgrade at that time as well. They also do the take down and set up to help out as well as take the old tv and box to dispose of for you.

They offer protection on almost every product and get things done!

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

Had to use my warrant within 1 days on my tv... Nothing dude to the TV itself. I bought an open box 75 and it had hot spots. The TV was swapped out with a brand new 1 although I bought open box for hundreds left.

[Employee of bestbuy] Great service, protection is always a good idea. And most TV’s and appliances should work for minimum five years and this helps ensure it does so.

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

I highly recommend Geek Squad extended warranty. I have had 2 TVs fail which, were covered by the warranty. Best Buy replaced both TVs no problem. All I had to do was make the phone call; the new TV was delivered, and the old TV taken away. In fact, I upgraded the last time and just had to pay the difference.

I often skip protection plans. Decided 4 years ago to purchase one for my TV. Repaired once (appeared to be a manufacturer defect) and the instead of repairing the safe defect a 2nd time, gave us the equivalent of a replacement at no cost. You never know with electronics. Geek Squad were easy to schedule and efficient on the repair and quickly enabling the replacement to be processed.

Definitely buy the product warranty. My father had the insurance on his tv, and after owning the tv for just over 4 years, the picture started to show grey lines in the picture. The tv couldn’t be fixed. Because he had the insurance, Best Buy issued a credit for the tv and we used it to buy a bigger and better tv for just a few dollars out of pocket! Buy the insurance!!

Protection Plans are pretty expensive but when you need something repaired or replaced the agents are on it, and it's usually a fast and easy experience.

Not sure when I used this but they always do a good job

I am usually not a warranty guy, but I finally overcame my fears and got an OLED TV and this is one time I felt the cost was justified. Turns out Best Buy's warranty is the only one in the business that covers burn-in! I was so afraid to get an OLED< but with the peace of mind this gives me I am able to enjoy gaming and movies on the best TV I have ever laid eyes on. If the dreaded burn-in happens, Best Buy has my back.

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….