Customer Ratings & Reviews

Geek squad is a must if purchasing electronics it really is a life saver if anything unexpected happens!!

Amazing service I love shopping with Best Buy they made my shopping spree very nice

Haven’t used it yet hopefully I won’t have to it was pretty pricey too.

Great smart tv. The interface is smooth. All apps work perfecty fine. Wish it was a little brighter. Would recommend Apple tv for better picture quality

Great warranty for all my BestBuy tvs I always get geek squad

The geek squad agents did a great job mounting my tv and hooking everything up plus a some basic training.

Awesome Five years with no worries! Thank you Best buy!

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

Great to know we have the squad support if needed.

Recently I called to have a service done on my TV that I got from Best Buy. They were quick to respond to my request, but how my TV wasn't able to be fix they helped me find a replacement one.

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

I hope I don't use this service but it seemed cheap to buy the insurance just to be safe.

Great store love it great prices and discound and the sale person always try to help you the best they can.

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

We had a 5-yr plan w/ our previous TV and it really paid off when it went out and was unrepairable. Thank goodness we purchased the plan. Customer Service staff was so helpful, the GQ was awesome and BB has earned a customer for life.

I would never not have this extended warranty. I’ve used it many times and it made me feel very confident to continue to purchase these by the way they handle problems.

Great service. Good to have, hope to not need it but great to have.

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

If you do not buy this and your item has a hissy fit - getting service on it is EXPENSIVE... so good luck if you do not buy this coverage. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! Always recommend!

Very reliable and software updates are quickly installed