Customer Ratings & Reviews

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

Love geeksquad employees are the best thank u best buy

Great Service!!! Definitely worth getting, team was very helpful

Worth the price! Would recommend to family and friends

Value , quality essay to use the life time is the best

Price was cheaper than expected, so saving a few dollars always goes a long way!

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

I usually get a warranty with every electronic I purchase. I had issues with a television that I had purchased. I called Bestbuy and was told that I had Geeksquad and my warranty was through them. It took a few visits, but they ended up replacing basically the whole tv just about. Less than a year later, it did the same thing and Bestbuy refunded about 90% of the amount I paid for tv to put towards another tv, so I went bigger. I am glad I purchased warranty or I would have just had to purchase new tv.

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

I feel much better knowing my purchase is protected.

I love the Geek Squad because they have always been so professional and bend over backwards to satisfy their customers. They have always treated me well. Today 09/20/2021 I went in to get a TV repaired that was almost brand new and they made the transaction so easy and aloud me to exchange it for a brand new one. This is why I have never ever purchased somewhere else even if the product I want is cheaper. I have literally spent thousands of dollars over the years at Best Buy and I always walk away knowing if anything goes wrong they will fix it. Always purchase the extra Geek Squad warranty it is well worth it and you will have no problems if your item stops working.

I bought the 5 year protection as my last Insignia stopped working in the 4th year, which was disappointing. If this happens the same way with the new TV within 5 years, I would expect BEST BUY to replace it . Ideally it would continue to work longer, but if it doesn’t, I will not be left holding the bag with nothing.

My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

Piece of mind, worth the money. Just wish it covered everything

Love Best Buy’s extended warranty program. Always worth the purchase

Its a warranty i dont think they need a review on a warranty

Covers everything. When something stops working you give it to the geek squad and they hand you a gift card for the purchase amount. Easy as pie.

Geeeeeek squaaaad did not use but could be useful for most people

Is what it is. Better to have one then to not if/when it craps out on you

hope i never have to use this but samsung provides good quality products but you never know.